Re: Just curious

Also remember these guys are dealing with many different systems not just Power. Also know that Power is PCIe cards in PCIe slots today which back in the day was not true so the hardware is very similar. At least by us they have real competition as well so many customers are choosing the other guys for cost reasons leaving IBM less revenue. And sadly the older guys ARE being pushed out at least here we have watched every guy that hits 50 looking for he day he's given walking papers while younger cheaper guys are brought on. Doesn't seem legal but...

Fortunately if you communicate with them they work well and listen to their upstream support guys. With Rob's situation I know the guy that did that and I'm betting he heard "Partitions are all down." and that translated to server down in his mind because Rob's equipment was just new to his territory. That said those of us that work on POWER hardware would know to observe the LEDs on the power supplies and know what means up and what means down. His failure to notice that is a consequence of working on so many different things.

- Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 1/10/2018 8:30 AM, Jim Oberholtzer wrote:

As the older CEs retire the quality has gone down, and you may in fact have
had a CE that was not trained in the system except by watching on line
videos and taking an open book on line test. I doubt he was a contractor,
at least there are not any up here (that were not IBM employees in the first
place that retired and were brought back as contractors) but I would not be
overly surprised.


--
Jim Oberholtzer
Agile Technology Architects


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul
Nelson
Sent: Tuesday, January 09, 2018 2:36 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: Just curious

Is anybody else experiencing issues with the skill level of the IBM hardware
service techs? It seems the Austin area CE's are getting worse by the month.
We needed a power supply changed out, and were told it was hot swappable,
but when the tech showed up, all 5 partitions on the frame had to be killed.


Now, there's a code that won't go away until a card is replaced. We're not
even sure if this tech is a real IBM employee or a subcontractor.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx



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