Re: HP support of IBM Power hardware

[Roberto José Etcheverry Romero <yggdrasil.raiker@xxxxxxxxx>]

Here in Argentina (a different world altogether) most of the IBM
technicians outside of Buenos Aires (the Capital City) are subs, some
are ex-ibm some are self learned. I work for an independent company
(mostly ex-ibms), we service everything from pc's (stupid salesman
that sell whatever maintenance contract they can) up to midrange
IBM/HP/SUN. I'm a hw guy and everything i know i learned from the hw
manuals, And in at least 1 client (3 Km form the main IBM campus) the
CIO-equivalent said "You give us better service than IBM". I suppose
it might be because of monthly visits to check on the hardware or that
kind of thing. But at the same time we do some maintenance for big
multinationals that contract us for xseries and the like but keep IBM
for the big POWER platforms...

And back to the subcontractors, i had a case of one such subcontractor
(IBM sent him) that almost fried a 5095 expansion when attempting to
replace the 2780's cache battery (which is even hot-swap!)...

But i disgress.

I suppose in the US IBM Service still means a good thing.

Best regards,


On Wed, Mar 7, 2012 at 5:38 PM,  <rob@xxxxxxxxx> wrote:
> Do you currently have hardware under maintenance?  Is this what you are
> experiencing?  I'm not seeing that for a bulk of the stuff I have replaced
> on my i.  I do see that for tape drives though.  Just had IBM out last
> week to replace two disk cache batteries.
>
>
> Rob Berendt
> --
> Group Dekko
> Dept 1600
> Mail to:  2505 Dekko Drive
>          Garrett, IN 46738
> Ship to:  Dock 108
>          6928N 400E
>          Kendallville, IN 46755
> http://www.dekko.com
>
>
>
>
>
> From:   "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
> To:     "'Midrange Systems Technical Discussion'"
> <midrange-l@xxxxxxxxxxxx>,
> Date:   03/07/2012 03:28 PM
> Subject:        RE: HP support of IBM Power hardware
> Sent by:        midrange-l-bounces@xxxxxxxxxxxx
>
>
>
> IBM has been known to sub out the work, yes. The point is that the
> equipment
> has gotten so reliable that in many cases, a call to IBM will get the
> parts
> shipped to you to handle the repair yourself.
>
> Paul Nelson
> Office 512-392-2577
> Cell 708-670-6978
> nelsonp@xxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
> Sent: Wednesday, March 07, 2012 2:18 PM
> To: Midrange Systems Technical Discussion
> Subject: RE: HP support of IBM Power hardware
>
> So, if some small shop has IBM equipment, and pays IBM for maintenance are
>
> you saying that third party contractors are performing the work?  Or are
> you saying that no one (at least according to your one contact) uses IBM
> maintenance in Tulsa anymore?
>
> I'll agree that IBM did cut staffing a little too severely on occasion.
> Often they retooled back up.
>
>
> Rob Berendt
> --
> Group Dekko
> Dept 1600
> Mail to:  2505 Dekko Drive
>          Garrett, IN 46738
> Ship to:  Dock 108
>          6928N 400E
>          Kendallville, IN 46755
> http://www.dekko.com
>
>
>
>
>
> From:   "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
> To:     "'Midrange Systems Technical Discussion'"
> <midrange-l@xxxxxxxxxxxx>,
> Date:   03/07/2012 03:02 PM
> Subject:        RE: HP support of IBM Power hardware
> Sent by:        midrange-l-bounces@xxxxxxxxxxxx
>
>
>
> Nope, he was talking about that remote island known as Tulsa, Oklahoma.
> Very
> few genuine IBM employees doing maintenance there.
>
> It all boils down to the machine population in the area.
>
> Paul Nelson
> Office 512-392-2577
> Cell 708-670-6978
> nelsonp@xxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
> Sent: Wednesday, March 07, 2012 1:57 PM
> To: Midrange Systems Technical Discussion
> Subject: RE: HP support of IBM Power hardware
>
> I think that person was talking about a permanent rep on the spot.  I am
> sure that would pretty much be limited to "great big shops".  We're not.
> We have genuine IBM employees come to our place regularly.  They even
> still service cash registers at the local chain of grocery stores. There's
>
>
> plenty of IBM employees still doing hardware maintenance.  On occasion, as
>
>
> demand builds, IBM even staffs up.
>
>
> Rob Berendt
> --
> Group Dekko
> Dept 1600
> Mail to:  2505 Dekko Drive
>          Garrett, IN 46738
> Ship to:  Dock 108
>          6928N 400E
>          Kendallville, IN 46755
> http://www.dekko.com
>
>
>
>
>
> From:   "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
> To:     "'Midrange Systems Technical Discussion'"
> <midrange-l@xxxxxxxxxxxx>,
> Date:   03/07/2012 02:42 PM
> Subject:        RE: HP support of IBM Power hardware
> Sent by:        midrange-l-bounces@xxxxxxxxxxxx
>
>
>
> Brad,
>
> I was talking to an IBM BP guy (former IBM Systems Engineer) a few weeks
> ago, and he told me that except in the great big shops, there are almost
> zero IBM employees doing hardware maintenance anymore.
>
> They've either retired, or were RIF'ed. Many have gone to work for outfits
> like HP. The Silverlake product family has gotten so reliable that there's
> just no need for a big staff of "mechanics" standing by, not to mention
> that
> most of the moving parts are now customer installable.
>
> Paul Nelson
> Office 512-392-2577
> Cell 708-670-6978
> nelsonp@xxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of bll1981
> Sent: Wednesday, March 07, 2012 1:26 PM
> To: midrange-l@xxxxxxxxxxxx
> Subject: HP support of IBM Power hardware
>
> All,
>
> I realize this may sound radical to the iSeries community, but my company
> is
>
> exploring a hardware maintenance contract change to HP. So this will mean
> all
> the hardware maintenance support functions for our Power5/6/7 systems
> would
> now
> be handled by HP, not IBM (hardware only). I have my own feelings about
> this,
> and I am sure you all feel the same. Regardless, I am just trying to poll
> the
> community for any other customers who currently use HP for their IBM i
> hardware
> maintenance support. If so, please give me a little feedback relative to
> HP's
> performance vs. traditional IBM hardware support.
>
> Thanks,
> Brad
> --
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