Here in Argentina (a different world altogether) most of the IBM
technicians outside of Buenos Aires (the Capital City) are subs, some
are ex-ibm some are self learned. I work for an independent company
(mostly ex-ibms), we service everything from pc's (stupid salesman
that sell whatever maintenance contract they can) up to midrange
IBM/HP/SUN. I'm a hw guy and everything i know i learned from the hw
manuals, And in at least 1 client (3 Km form the main IBM campus) the
CIO-equivalent said "You give us better service than IBM". I suppose
it might be because of monthly visits to check on the hardware or that
kind of thing. But at the same time we do some maintenance for big
multinationals that contract us for xseries and the like but keep IBM
for the big POWER platforms...

And back to the subcontractors, i had a case of one such subcontractor
(IBM sent him) that almost fried a 5095 expansion when attempting to
replace the 2780's cache battery (which is even hot-swap!)...

But i disgress.

I suppose in the US IBM Service still means a good thing.

Best regards,


On Wed, Mar 7, 2012 at 5:38 PM, <rob@xxxxxxxxx> wrote:
Do you currently have hardware under maintenance?  Is this what you are
experiencing?  I'm not seeing that for a bulk of the stuff I have replaced
on my i.  I do see that for tape drives though.  Just had IBM out last
week to replace two disk cache batteries.


Rob Berendt
--
Group Dekko
Dept 1600
Mail to:  2505 Dekko Drive
         Garrett, IN 46738
Ship to:  Dock 108
         6928N 400E
         Kendallville, IN 46755
http://www.dekko.com





From:   "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
To:     "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>,
Date:   03/07/2012 03:28 PM
Subject:        RE: HP support of IBM Power hardware
Sent by:        midrange-l-bounces@xxxxxxxxxxxx



IBM has been known to sub out the work, yes. The point is that the
equipment
has gotten so reliable that in many cases, a call to IBM will get the
parts
shipped to you to handle the repair yourself.

Paul Nelson
Office 512-392-2577
Cell 708-670-6978
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Wednesday, March 07, 2012 2:18 PM
To: Midrange Systems Technical Discussion
Subject: RE: HP support of IBM Power hardware

So, if some small shop has IBM equipment, and pays IBM for maintenance are

you saying that third party contractors are performing the work?  Or are
you saying that no one (at least according to your one contact) uses IBM
maintenance in Tulsa anymore?

I'll agree that IBM did cut staffing a little too severely on occasion.
Often they retooled back up.


Rob Berendt
--
Group Dekko
Dept 1600
Mail to:  2505 Dekko Drive
         Garrett, IN 46738
Ship to:  Dock 108
         6928N 400E
         Kendallville, IN 46755
http://www.dekko.com





From:   "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
To:     "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>,
Date:   03/07/2012 03:02 PM
Subject:        RE: HP support of IBM Power hardware
Sent by:        midrange-l-bounces@xxxxxxxxxxxx



Nope, he was talking about that remote island known as Tulsa, Oklahoma.
Very
few genuine IBM employees doing maintenance there.

It all boils down to the machine population in the area.

Paul Nelson
Office 512-392-2577
Cell 708-670-6978
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Wednesday, March 07, 2012 1:57 PM
To: Midrange Systems Technical Discussion
Subject: RE: HP support of IBM Power hardware

I think that person was talking about a permanent rep on the spot.  I am
sure that would pretty much be limited to "great big shops".  We're not.
We have genuine IBM employees come to our place regularly.  They even
still service cash registers at the local chain of grocery stores. There's


plenty of IBM employees still doing hardware maintenance.  On occasion, as


demand builds, IBM even staffs up.


Rob Berendt
--
Group Dekko
Dept 1600
Mail to:  2505 Dekko Drive
         Garrett, IN 46738
Ship to:  Dock 108
         6928N 400E
         Kendallville, IN 46755
http://www.dekko.com





From:   "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
To:     "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>,
Date:   03/07/2012 02:42 PM
Subject:        RE: HP support of IBM Power hardware
Sent by:        midrange-l-bounces@xxxxxxxxxxxx



Brad,

I was talking to an IBM BP guy (former IBM Systems Engineer) a few weeks
ago, and he told me that except in the great big shops, there are almost
zero IBM employees doing hardware maintenance anymore.

They've either retired, or were RIF'ed. Many have gone to work for outfits
like HP. The Silverlake product family has gotten so reliable that there's
just no need for a big staff of "mechanics" standing by, not to mention
that
most of the moving parts are now customer installable.

Paul Nelson
Office 512-392-2577
Cell 708-670-6978
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of bll1981
Sent: Wednesday, March 07, 2012 1:26 PM
To: midrange-l@xxxxxxxxxxxx
Subject: HP support of IBM Power hardware

All,

I realize this may sound radical to the iSeries community, but my company
is

exploring a hardware maintenance contract change to HP. So this will mean
all
the hardware maintenance support functions for our Power5/6/7 systems
would
now
be handled by HP, not IBM (hardware only). I have my own feelings about
this,
and I am sure you all feel the same. Regardless, I am just trying to poll
the
community for any other customers who currently use HP for their IBM i
hardware
maintenance support. If so, please give me a little feedback relative to
HP's
performance vs. traditional IBM hardware support.

Thanks,
Brad
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