IBM has been known to sub out the work, yes. The point is that the equipment
has gotten so reliable that in many cases, a call to IBM will get the parts
shipped to you to handle the repair yourself.
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Wednesday, March 07, 2012 2:18 PM
To: Midrange Systems Technical Discussion
Subject: RE: HP support of IBM Power hardware
So, if some small shop has IBM equipment, and pays IBM for maintenance are
you saying that third party contractors are performing the work? Or are
you saying that no one (at least according to your one contact) uses IBM
maintenance in Tulsa anymore?
I'll agree that IBM did cut staffing a little too severely on occasion.
Often they retooled back up.
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