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I see the service oriented connection get hosed up periodically also as of
the last few versions.   Doing a GO SERVICE, then option 18, then deleting
and recreating the config will USUALLY fix the problem.  I've also had to
have IBM walk me through doing some extra cleanup before it would work
again, though.

I've added checking the basic service connectivity to our checklist of
stuff to check after upgrades, cumes, and network changes.  I usually just
test it with a SNDPTFORD for SF98530 and then a Service Agent test problem.
That way there aren't any surprises with it NOT working when it really
needs to be!

                                                                       
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             PM                                                        
                                                                   Subject
                                       RE: memory pools Now Cache Battery
             Please respond to         !                               
             Midrange Systems                                          
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Glad to hear that solution is in sight.  Justin had some idea's as to why
things may have not called in.  Just this morning I had a pmr opened in
which things were not being electronically reported to IBM the right way.
My issue was more of the performance statistics, etc.  You know, some of
you may occasionally get snail mail from IBM that your system hasn't
phoned home in awhile with it's performance and the snail mail drops hints
as to how to get it going again.  I was having the IBM programs bomb.
Apparently there are some steps to reset some data area's and user spaces
that I had to be talked through in my situation.

Also, service can be set up to filter in or out certain stuff.  Your CE
should be able to check that out while they are there replacing your cache
battery.  When they call to set up the appointment, let them know you want
them to find out why it didn't call home also.  Prewarning them allows
them to look stuff up prior to their arrival and minimize your downtime.

Rob Berendt
--
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





"Cyndi Bradberry" <CyndiB@xxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
01/26/2007 10:24 AM
Please respond to
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Subject
RE: memory pools Now Cache Battery !






Also, why didn't the system call home like it does with other problems ?

It calls and complains when a drive is going bad, why not the batery ?

Cyndi B.
Boise, ID

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