RE: Why Do We Need Software Support -- MIDRANGE-L

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To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Subject: RE: Why Do We Need Software Support
From: "Elvis Budimlic" <ebudimlic@xxxxxxxxxxxxxxxxxxxxxxxxx>
Date: Tue, 24 May 2005 09:50:21 -0500
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Reply-to: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>

One thing I like about Software Support is that you can ask informational
questions, rather than simply report defects.

Elvis

-----Original Message-----
Subject: Why Do We Need Software Support


I am being asked by the CEO to justify the cost of the Software Support
contract.  It was a fight to get the Hardware support paid.  Can anybody
provide
me with links to information on the need for the Software support?  I am not
having much luck.

Is there a spot on the IBM website that explains what Software support is?

THANKS

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