RE: Why Do We Need Software Support

["Chris Payne" <CPayne@xxxxxxxxxxxxxxx>]

Call IBM and get a hold of a sales guy, their whole job is to convince
people that they need IBM's services. That said, you get software
upgrades, and you get phone support, which I use quite a bit to solve
problems more quickly.

Chris



-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Scott Johnson
Sent: Tuesday, May 24, 2005 9:43 AM
To: MIDRANGE-L@xxxxxxxxxxxx
Subject: Why Do We Need Software Support


I am being asked by the CEO to justify the cost of the Software Support
contract.  It was a fight to get the Hardware support paid.  Can anybody
provide
me with links to information on the need for the Software support?  I am
not
having much luck.

Is there a spot on the IBM website that explains what Software support
is?

THANKS