Re: Why Do We Need Software Support

[ron_adams@xxxxxxxxxxxxxx]

In a nutshell, It's like a warranty/insurance for your software. It also 
entitles you to service and support and free upgrades as they become 
available. 

Do you need it? Only if you want your business and your computers to keep 
moving forward and staying competitive.

I really hate this part of my job. It's frustrating year after year to 
have to argue and defend the cost of ongoing support for our systems. 
Hopefully, if you've had support in the past, you have used it. I will 
usually explain to my "superiors" how in the past 12 months we had x 
number of problems that were potentially crippling to our business, with 
support services, I was able to contact someone at IBM and get a solution 
within minutes, thus preventing any loss of business. 


Ron Adams





Scott Johnson <sjohnson@xxxxxxxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
05/24/2005 08:43 AM
Please respond to Midrange Systems Technical Discussion

 
        To:     MIDRANGE-L@xxxxxxxxxxxx
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        Subject:        Why Do We Need Software Support



I am being asked by the CEO to justify the cost of the Software Support
contract.  It was a fight to get the Hardware support paid.  Can anybody 
provide
me with links to information on the need for the Software support?  I am 
not
having much luck.

Is there a spot on the IBM website that explains what Software support is?

THANKS