RE: Why Do We Need Software Support

[Steve Dodkins <Steve.Dodkins@xxxxxxxxxxxxxxx>]

If your AS400 went down, how much revenue would be lost, how many hours does
it have to be down before the software support costs are covered?


-----Original Message-----
From: Wilt, Charles [mailto:CWilt@xxxxxxxxxxxx] 
Sent: 24 May 2005 15:01
To: Midrange Systems Technical Discussion
Subject: RE: Why Do We Need Software Support

Besides what others have said...

Allows access to protected areas of the support web site.

Including the abilities to order and/or download PTFs over the net.

Charles Wilt
iSeries Systems Administrator / Developer
Mitsubishi Electric Automotive America
ph: 513-573-4343
fax: 513-398-1121
 

> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Scott Johnson
> Sent: Tuesday, May 24, 2005 9:43 AM
> To: MIDRANGE-L@xxxxxxxxxxxx
> Subject: Why Do We Need Software Support
> 
> 
> 
> I am being asked by the CEO to justify the cost of the 
> Software Support
> contract.  It was a fight to get the Hardware support paid.  
> Can anybody provide
> me with links to information on the need for the Software 
> support?  I am not
> having much luck.
> 
> Is there a spot on the IBM website that explains what 
> Software support is?
> 
> THANKS
> -- 
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