RE: Why Do We Need Software Support

If your AS400 went down, how much revenue would be lost, how many hours does
it have to be down before the software support costs are covered?


-----Original Message-----
From: Wilt, Charles [mailto:CWilt@xxxxxxxxxxxx] 
Sent: 24 May 2005 15:01
To: Midrange Systems Technical Discussion
Subject: RE: Why Do We Need Software Support

Besides what others have said...

Allows access to protected areas of the support web site.

Including the abilities to order and/or download PTFs over the net.

Charles Wilt
iSeries Systems Administrator / Developer
Mitsubishi Electric Automotive America
ph: 513-573-4343
fax: 513-398-1121
 

> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Scott Johnson
> Sent: Tuesday, May 24, 2005 9:43 AM
> To: MIDRANGE-L@xxxxxxxxxxxx
> Subject: Why Do We Need Software Support
> 
> 
> 
> I am being asked by the CEO to justify the cost of the 
> Software Support
> contract.  It was a fight to get the Hardware support paid.  
> Can anybody provide
> me with links to information on the need for the Software 
> support?  I am not
> having much luck.
> 
> Is there a spot on the IBM website that explains what 
> Software support is?
> 
> THANKS
> -- 
> This is the Midrange Systems Technical Discussion 
> (MIDRANGE-L) mailing list
> To post a message email: MIDRANGE-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/midrange-l
> or email: MIDRANGE-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/midrange-l.
> 
>