RE: Why Do We Need Software Support

[William Neill <bill@xxxxxxxxxxxxx>]

Software support companies typically require a re-purchase of the software should support not have been in place for X number of years. This varies by provider, but you should be armed with this information. Remember that the Software is tied to the machine. If you procure a new machine in the future, the above may play as a factor. 

"Wilt, Charles" <CWilt@xxxxxxxxxxxx> wrote:Try this site:

http://techsupport.services.ibm.com/guides/services.html

HTH,

Charles Wilt
iSeries Systems Administrator / Developer
Mitsubishi Electric Automotive America
ph: 513-573-4343
fax: 513-398-1121


> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Scott Johnson
> Sent: Tuesday, May 24, 2005 9:43 AM
> To: MIDRANGE-L@xxxxxxxxxxxx
> Subject: Why Do We Need Software Support
> 
> 
> 
> I am being asked by the CEO to justify the cost of the 
> Software Support
> contract. It was a fight to get the Hardware support paid. 
> Can anybody provide
> me with links to information on the need for the Software 
> support? I am not
> having much luck.
> 
> Is there a spot on the IBM website that explains what 
> Software support is?
> 
> THANKS
> -- 
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