Re: Why Do We Need Software Support

[pnelson@xxxxxxxxxx]

Does he like working without a net? Does he have insurance on his life,
health, house, and cars? What would the effects on the business be if for
some unexplained reason, the system goes casters up?

If you are at a lower version of OS/400 with no plans to upgrade, you're
probably safe to drop support if all the PTF's have been applied. Make sure
you keep support for your newest machine if it's running a more recent
version of the OS. If nothing else, have a 9x5 contract.

Also, make sure that your boss will never come to you asking you to support
an application that you may need to get PTF's for. You might not be
entitled to get them. I've seen it happen, especially with older versions.

Having these support contracts is just a part of a good preventive
maintenance program.

Good luck.
--

Paul Nelson
Arbor Solutions, Inc.
708-670-6978  Cell
pnelson@xxxxxxxxxx




-----midrange-l-bounces@xxxxxxxxxxxx wrote: -----

To: MIDRANGE-L@xxxxxxxxxxxx
From: Scott Johnson <sjohnson@xxxxxxxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
Date: 05/24/2005 08:43AM
Subject: Why Do We Need Software Support


I am being asked by the CEO to justify the cost of the Software Support
contract. It was a fight to get the Hardware support paid. Can anybody
provide
me with links to information on the need for the Software support? I am not
having much luck.

Is there a spot on the IBM website that explains what Software support is?

THANKS
--
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