Re: Why Do We Need Software Support -- MIDRANGE-L

You need software support because of several things:

1.    It's literally impossible for anyone to know and fully understand
every facet of OS/400.  I have clients that are Fortune 100, with hundreds
of individuals on their staff, and no one knows everything.

2.    OS/400 is complicated.  It breaks, and you need someone to get to
development so that when it breaks, a fix can be developed.

3.    It's an OS that's primed for custom development.  You can develop
custom code more cost effectively on this platform than any other.

4.    If your executive feels that this would be a good savings of money,
tell him or her to go out and support it themselves.

Al

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

"i" comes before "p", "x" and "z"
e gads

Our system's had more names than Elizabeth Taylor!

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com
http://www.as400connection.com



                                                                           
             Mike Wills                                                    
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Isn't the big thing that you can get the upgrades for no cost? I really
don't understand that all myself.

On 5/24/05, Scott Johnson <sjohnson@xxxxxxxxxxxxxxx> wrote:
>
>
> I am being asked by the CEO to justify the cost of the Software Support
> contract. It was a fight to get the Hardware support paid. Can anybody
> provide
> me with links to information on the need for the Software support? I am
> not
> having much luck.
>
> Is there a spot on the IBM website that explains what Software support
is?
>
> THANKS
> --
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--
Mike Wills
Midrange Programmer/Lawson Software Administrator
koldark@xxxxxxxxx
http://mikewills.name
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