RE: Branches down. Any ideas?

["Carl Galgano" <cgalgano@xxxxxxxxxxxxxxxxx>]

Sean:
I have done lots of support with Vanguard (motorola) routers and 5494s.  If
you like you can give me a call.  If I could get dial up access the the
routers(s) to see what is going on, it might help.  Sounds like the link is
up and the routers are all functioning OK, otherwise you would not get the
active status on the APPC controler, device and the RWC.
Some things to check.
1.  Be sure the QCMN subsystem is up and running.
2.  Since so many sites are down it almost has to be an AS400 side problem.
3.  How does you system storage look, is it over the threathold?
4.  Any subsystems not starting?
HTH,
cjg


Carl J. Galgano
EDI Consulting Services, Inc.
540 Powder Springs Street, Suite C19
Marietta, GA  30064
(770) 422-2995 - voice
(419) 730-8212 - fax
mailto:cgalgano@ediconsulting.com
http://www.ediconsulting.com
AS400 EDI, Networking, E-Commerce and Communications Consulting and
Implementation
http://www.icecreamovernight.com
Premium Ice Cream Brands shipped Overnight

"You ain't gonna learn what you don't want to know" - rw

-----Original Message-----
From: owner-midrange-l@midrange.com
[mailto:owner-midrange-l@midrange.com]On Behalf Of Sean Porterfield
Sent: Thursday, January 04, 2001 1:52 PM
To: midrange-l@midrange.com
Subject: Branches down. Any ideas?


It started out 2 days ago with one printer down.  It would never work,
so I varied off everybody at the branch (ended the other printer first),
varied off the controller, and had them power everything off.

After powering back up (printers then terminals then controller) they
had only 2 terminals working and no printers.

We went through the controller config and it looked OK.  At some point,
there was "Internal object is damaged" and one of the suggestions is to
IPL.  I first tried deleted all devices related to that branch, but no
go.

So we powered down/up last night.

Now 5 branches are down!

They are all connected on frame relay using SNA on the ethernet line.
There are other branches on ethernet that ARE working.  The routers are
Motorola and are apparently doing some kind of 5494 emulation.
Controllers are IBM (don't know the model.)

APPC controllers, APPC devices, RWS controllers all say ACTIVE.  All
devices at these branches are VARY ON PENDING.

The router people say everything looks good and there should be signon
displays.  Nope.

Any thoughts?

TIA!
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