Re: Branches down. Any ideas?

[Sean Porterfield <sporter@xxxxxxxxxxxx>]

I'm not sure of anything since the entire setup belongs to the company
we merged with.  I know that the 400 can ping the remote routers, but
not the remote controllers.  The routers keep the sessions up, which is
very misleading to troubleshooting.

I've got a Motorola guru who's going to look at it first thing in the
morning (can't get a phone line to the modem tonight for him to dial
into.)  It's tough being in another state from the box!  I have to use
pasthru on a 9600 bps modem on the same line that would be used to dial
the router, so we can't both be on at once.

I can use APING, but I'm sure the local router is answering.  To make it
more fun, I don't know the IP addresses of the remote routers...

Time to go home!
Thanks for the help.

Chuck Lewis wrote:
> 
> Sean,
> 
> You are SURE it is straight SNA and there is no TCP/IP involved ?
> 
> Reason I ask is that with TCP/IP you can ping the router and see if you see 
>it.
> If so, ping the control unit and see if you can see it...
> 
> Chuck
> 
> Sean Porterfield wrote:
> 
> > It started out 2 days ago with one printer down.  It would never work,
> > so I varied off everybody at the branch (ended the other printer first),
> > varied off the controller, and had them power everything off.
> >
> > After powering back up (printers then terminals then controller) they
> > had only 2 terminals working and no printers.
> >
> > We went through the controller config and it looked OK.  At some point,
> > there was "Internal object is damaged" and one of the suggestions is to
> > IPL.  I first tried deleted all devices related to that branch, but no
> > go.
> >
> > So we powered down/up last night.
> >
> > Now 5 branches are down!
> >
> > They are all connected on frame relay using SNA on the ethernet line.
> > There are other branches on ethernet that ARE working.  The routers are
> > Motorola and are apparently doing some kind of 5494 emulation.
> > Controllers are IBM (don't know the model.)
> >
> > APPC controllers, APPC devices, RWS controllers all say ACTIVE.  All
> > devices at these branches are VARY ON PENDING.
> >
> > The router people say everything looks good and there should be signon
> > displays.  Nope.
> >
> > Any thoughts?
> >
> > TIA!
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