Re: Help Desk

[Rob Berendt <rob@xxxxxxxxx>]

There are several Notes based solutions out there.  We've purchased 
a Quality package from EtQ systems via joe_paperman@perfserv.com.  
It had a help desk package along with:  APQP, Archive, Calibration, 
Competition Tracking, Corrective Action, Deviation, Document Control, 
Nonconforming Material, Meetings, Material Returns, Material Control, 
In Contact, Purchasing, Quality Audits, Quality Records, 
Supplier Rating & Inspection, Suppliers, Training, Weighted Inspection, 
ECR/ECO, Preventive Action, Preventive Maintenance
Really popular with our Quality departments.

However our help desk is using a different Notes based package from 
gwisoft.  They were already using it and, granted, it does have a few 
more bells and whistles than the EtQ's help desk module.  Maybe I am 
just used to different icons but I don't find the ones in gwisoft very 
intuitive.





jlangston@conexfreight.com on 07/11/2000 02:23:45 PM
Please respond to MIDRANGE-L@midrange.com@Internet
To:     midrange-L@midrange.com@Internet
cc:      
Fax to: 
Subject:        Help Desk

I'm currently evaluation a few help desk programs for our company, so far 
nothing I have been impressed with (only evaluated two so far).

Does anyone use any helpdesk software they are happy with and can give me a 
recomendation?

I would prefer it to run on the AS/400, of course, but that is not a strict 
requirement.  Something that doesn't run on the AS/400 will have to be head 
above heals over an AS/400 solution, however.

Regards,

Jim Langston

+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---


+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---