Re: Help Desk

[mcrump@xxxxxxxxxxxxxx]

We use IBM's SC/400 product and are relatively pleased with it.

Personally, I've been very interested in some of the Notes based help packages
like GWIHelpDesk, etc.

SC/400 is a green screen kind of product and we have used it for over 5 years.
The reason for something Notes based is things like attachments and
workflow........

Michael Crump
Ball-Foster Glass Container Co.



|--------+---------------------------->
|        |          Jim Langston      |
|        |          <jlangston@conexfr|
|        |          eight.com>        |
|        |                            |
|        |          07/11/00 12:43 PM |
|        |          Please respond to |
|        |          MIDRANGE-L        |
|        |                            |
|--------+---------------------------->
  >------------------------------------------------------------|
  |                                                            |
  |       To:     midrange-L@midrange.com                      |
  |       cc:     (bcc: Mike Crump/IS/Ball-Foster)             |
  |       Subject:     Help Desk                               |
  >------------------------------------------------------------|





I'm currently evaluation a few help desk programs for our company, so far
nothing I have been impressed with (only evaluated two so far).

Does anyone use any helpdesk software they are happy with and can give me a
recomendation?

I would prefer it to run on the AS/400, of course, but that is not a strict
requirement.  Something that doesn't run on the AS/400 will have to be head
above heals over an AS/400 solution, however.

Regards,

Jim Langston

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