RE: Client Access Dropping Out at the desk but the job remains active ?

["Lemen, George (Contractor)" <george.lemen@xxxxxxxxxxxxxxxx>]

John --
 I had a similar problem on V4R3 on a M170. 
 We wound up:
*       Installing latest CUME 
*       Installing latest CA service Pack (the shop in question used CA for
Windows V3R2).
*       Installing latest group HIPER CD 
*       THEN IBM let us know there is a TCP/IP group PTF. And a list of V4R3
(and other V4Rx release) specific TCP/IP fixes. Once we made sure we had
every PTF on that list installed: presto -- CA/400 problems went away. BTW:
not all the PTF's on that list were in the CUME. We had to ask for the list
when we called in.
As far as I know, the problem hasn't surfaced again in over 6 months.
Good luck!
George Lemen
Sr. Project Analyst CIBER Inc
Weyerhaeuser CER Technical Support and Operations Manager
Weyerhaeuser phone: (253) 924-7975 ; e-mail: george.lemen@weyerhaeuser.com
CIBER Phone (425) 451-2575 x142; e-mail: glemen@ciber.com

> ----------
> From:         John Taylor[SMTP:John.Taylor@britax-pmg.com]
> Reply To:     MIDRANGE-L@midrange.com
> Sent:         Thursday, March 02, 2000 7:15 AM
> To:   'Midrange List'
> Subject:      Client Access Dropping Out at the desk but the job remains
> active ?
> 
> Long time no post.
> 
> Midrange list you are my last hope. On a regular occurrence (5-6 times a
> day), we are experiencing Client Access dropping out at the desk top,
> however the actual job remains active and we do not notice a problem until
> a
> user calls us. We then manually cancel the job unlock any record locks and
> away the user goes.
> 
> This is now at the annoying stage, not only for the user but for us. I
> have
> checked the archives here (once they were made available again - thanks
> David) and the IBM knowledgebase to no avail. Any help would be
> appreciated.
> 
> We are running a 170 at v4r3 over TCP/IP (INACTTIMO = 0) No messages or
> logs. This only occurs with 4 users out of a userbase of 60 clients. (I
> have
> also closely followed the recent "Inactivity time out" thread - which is a
> similar but not identical problem)
> 
> Thanks
> 
> John Taylor
> UK
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