Our experience a few years ago with an upgrade key was fine, though I have
some frustrations with disaster recovery keys.  Until last year, SSA GT used
to allow us to get a temporary key for disaster recovery testing by paying
them a one time fee (We dropped OGS a few years ago).  Last year, we were
informed that their policy had changed and they would no longer issue keys
for recovery testing unless the customer carried OGS, fee or no fee.  We
were forced to simulate the test by simply connecting to DB2 and assuring
ourselves that the data in place and running BPCS to the point of getting
the login screen.    

SSA GT is assuring us that they will issue a key in the event of an actual
disaster, but still refuses to allow any testing this year as well.  Anyone
else encountered this issue, or received a different answer?

Thanks,

Jim Reinardy
Badger Meter, Inc.
Milwaukee, WI

-----Original Message-----
From: DAsmussen@xxxxxxx [mailto:DAsmussen@xxxxxxx]
Sent: Monday, April 21, 2003 11:25 PM
To: bpcs-l@xxxxxxxxxxxx
Subject: Re: AS/SET Key


Dan,

Well, it has been my experience that SSA/GT has been much better at issuing 
keys than was the old SSA.  I went through the key problems with numerous 
clients (whose accounts were in order) when I worked for an SSA agent firm 
under the old regime.  My recent experience has been that SSA/GT is quite 
quick and amicable in providing keys, as long as you don't owe them any 
money.

Folks, has this been a problem for anyone else?  Have I just had good luck 
over the past couple of years?  I really thought that the key issue had been

resolved, and would like to know if it has not been.

Regards!

Dean Asmussen
Enterprise Systems Consulting, Inc.
Fuquay-Varina, NC  USA
E-mail:  DAsmussen@xxxxxxx

"Going to war without France is like going deer hunting without your 
accordion" -- U.S. General Norman Schwarzkoph (Ret.)

In a message dated 4/18/2003 8:47:47 AM Eastern Daylight Time, DHolv@xxxxxxx

writes:

> While I agree that "hacking" a program is not the way to solve a problem,
I 
> strongly disagree with your characterization that Guy's company must "owe 
> them some money" and should pay up.
> 
> There have been numerous postings to this site (and others) on the subject

> of 
> the difficulty in obtaining keys from SSA.  I think that we would all be 
> well 
> served if SSA would publish what their policy is on the issuance of keys 
> (instead of surprising companies when they go to upgrade or change, etc.)
> 
> It's not nearly as black and white as you portray in your response.
> 

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