Our experience a few years ago with an upgrade key was fine, though I have some frustrations with disaster recovery keys. Until last year, SSA GT used to allow us to get a temporary key for disaster recovery testing by paying them a one time fee (We dropped OGS a few years ago). Last year, we were informed that their policy had changed and they would no longer issue keys for recovery testing unless the customer carried OGS, fee or no fee. We were forced to simulate the test by simply connecting to DB2 and assuring ourselves that the data in place and running BPCS to the point of getting the login screen. SSA GT is assuring us that they will issue a key in the event of an actual disaster, but still refuses to allow any testing this year as well. Anyone else encountered this issue, or received a different answer? Thanks, Jim Reinardy Badger Meter, Inc. Milwaukee, WI -----Original Message----- From: DAsmussen@xxxxxxx [mailto:DAsmussen@xxxxxxx] Sent: Monday, April 21, 2003 11:25 PM To: bpcs-l@xxxxxxxxxxxx Subject: Re: AS/SET Key Dan, Well, it has been my experience that SSA/GT has been much better at issuing keys than was the old SSA. I went through the key problems with numerous clients (whose accounts were in order) when I worked for an SSA agent firm under the old regime. My recent experience has been that SSA/GT is quite quick and amicable in providing keys, as long as you don't owe them any money. Folks, has this been a problem for anyone else? Have I just had good luck over the past couple of years? I really thought that the key issue had been resolved, and would like to know if it has not been. Regards! Dean Asmussen Enterprise Systems Consulting, Inc. Fuquay-Varina, NC USA E-mail: DAsmussen@xxxxxxx "Going to war without France is like going deer hunting without your accordion" -- U.S. General Norman Schwarzkoph (Ret.) In a message dated 4/18/2003 8:47:47 AM Eastern Daylight Time, DHolv@xxxxxxx writes: > While I agree that "hacking" a program is not the way to solve a problem, I > strongly disagree with your characterization that Guy's company must "owe > them some money" and should pay up. > > There have been numerous postings to this site (and others) on the subject > of > the difficulty in obtaining keys from SSA. I think that we would all be > well > served if SSA would publish what their policy is on the issuance of keys > (instead of surprising companies when they go to upgrade or change, etc.) > > It's not nearly as black and white as you portray in your response. > _______________________________________________ This is the SSA's BPCS ERP System (BPCS-L) mailing list To post a message email: BPCS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo.cgi/bpcs-l or email: BPCS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/bpcs-l. The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Badger Meter, Inc. will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any virus being passed on.