Re: Software License Keys (was Re: IBM i5 520 built in Ireland? )

will someone who has experienced this take it to the
Common Sound Off? (so those of us to install later
may find IBM having addressed this issue).
I've had similar issue with a mod 800 6 months ago,
where IBM shipped the machine with the keys paperwork
labelled "system unavailable at time of shipment" and on a
Sunday 8am after an all night install I got connected to Denmark
(who were having office phone problems and very nicely called me back
on a personal cell phone - i was in atlanta).
jim

----- Original Message ----- 
From: "Neil Palmer/DPS" <neilp@xxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Wednesday, October 06, 2004 12:50 PM
Subject: Software License Keys (was Re: IBM i5 520 built in Ireland? )


> Several of the keys for one install were correct, 2 of them had s/n
> 10-55555 entered for hardware s/n so were no good.
>
> First install the Software License Key sheet said keys weren't available,
> so the form said you could get them from:
>
> 1) Web site (that wouldn't work)
>
> 2) They listed an 800 # for the IBM Key Centre (the phone # was "not
> available from your calling area")
>
> 3) by email - the sheet listed an invalid email address format -
> CAKEYS0DK.IBM.COM
>         I guessed that the "0" should have been a "@".  ALMOST right, as
> the first two letters are country code, so the form, on a system shipped
> to Indianapolis, SHOULD have said the email address was  USKEYS@xxxxxxxxxx
>
> DK because, yes, the ONLY one of the three key centers to survive is in
> Denmark.  Boulder and Toronto are no more.  Still, when I finally got the
> right phone # (by the way, it's 800-446-8989) they are staffed 24 hours.
> Yet the first time they couldn't help because one of their systems was
> down, the next time they had to escalate the problem to next level.  I
> finally got an email reply, this is it in it's entirety:
>
> Information about Recipient :
> PROFS          :
> FAX Area Code  :
> FAX No.        :  .
> InterNet       :  neilp@xxxxxxxxxxx
> Country no.    :  892
> Customer no.   :
> License system :  AS/400
>
> Subject: Keys for customer
>
> -------------------------------------------------------------
>
>
>
> Someone in our head office finally got the two incorrect keys sorted out.
>
> ...Neil
>
>
>
>
>
>
> Larry Bolhuis <lbolhuis@xxxxxxxxxx>
> Sent by: midrange-l-bounces@xxxxxxxxxxxx
> 2004/10/05 19:20
> Please respond to
> Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
>
>
> To
> Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
> cc
>
> Subject
> Re: IBM i5 520 built in Ireland?
>
>
>
>
>
>
> Some. The others are in limbo.
>
>   - L
>
> pnelson@xxxxxxxxxx wrote:
>
> >Did it come with license keys?
> >
>
> >
> >Yes, temporarily due to 'World Wide Load Balancing'.   Orders placed
> >until Nov 4 I believe.  IBM has promised not to affect customer delivery
> >with these shipments but I'm from MO on this.....    I have already
> >installed one of these and can tell you that attempts to get MF PTFs for
> >the thing required a duty manager.... I'll stop there....
> >
> >  - Larry
> >
> >Steve Landess wrote:
> >
> >
> >
> >>FW: This is the i5 520 from IrelandAll -
> >>
> >>
> >>
> >>
>
> -- 
> Larry Bolhuis                   IBM eServer Certified Systems Expert:
> Vice President                    iSeries Technical Solutions V5R2
> Arbor Solutions, Inc.             iSeries LPAR Technical Solutions V5R2
> 1345 Monroe NW Suite 259          iSeries Linux Technical Solutions V5R2
> Grand Rapids, MI 49505            iSeries Windows Integration Technical
> Solutions V5R2
>                                 IBM eServer Certified Systems Specialist
> (616) 451-2500                    iSeries System Administrator for
> OS/400 V5R2
> (616) 451-2571 - Fax              AS/400 RPG IV Developer
> (616) 260-4746 - Cell             iSeries System Command Operations V5R2
>
>
>
>
>
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