Would've liked to have been a fly on the wall for that one!

> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx / pnelson@xxxxxxxxxx
> Sent: Tuesday, October 05, 2004 8:52 PM
> They won't care unless you get the customer's IBM marketing rep involved.
> After dealing with Haitian, Jamaican, Hispanic, Indian, and Pakistani
> accents, with some Texan and Georgian thrown in for good measure, I had
> the rep conference in with me one more time. He listened to the same BS I
> had been listening to for 7 weeks. He finally broke into the
> conversation,
> identified himself, and demanded to speak to a duty manager immediately.
> The duty manager was read the riot act, particularly about the language
> problem, and was instructed to get the issue fixed within the hour, or
> there would be hell to pay. 27 minutes later, I got an email with the
> proper keys. Amazing.

This thread ...


Return to Archive home page | Return to MIDRANGE.COM home page