They won't care unless you get the customer's IBM marketing rep involved. 
After dealing with Haitian, Jamaican, Hispanic, Indian, and Pakistani 
accents, with some Texan and Georgian thrown in for good measure, I had 
the rep conference in with me one more time. He listened to the same BS I 
had been listening to for 7 weeks. He finally broke into the conversation, 
identified himself, and demanded to speak to a duty manager immediately. 
The duty manager was read the riot act, particularly about the language 
problem, and was instructed to get the issue fixed within the hour, or 
there would be hell to pay. 27 minutes later, I got an email with the 
proper keys. Amazing.

Paul Nelson
Arbor Solutions, Inc.
708-670-6978  Cell

Larry Bolhuis <lbolhuis@xxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
10/05/2004 07:33 PM
Please respond to Midrange Systems Technical Discussion
        To:     Midrange Systems Technical Discussion 
        Subject:        Re: IBM i5 520 built in Ireland?

Corrrection: I feel sorry for the entitlement group should they get 
between me and my customer getting the keys and maintenance for which 
they have paid a tidy sum.   IBM Shipped the machine from Ireland, IBM 
will provide keys and maintancne, quite simple the way I see it.......

  - L

pnelson@xxxxxxxxxx wrote:

>I feel sorry for whoever has to try to get past the entitlement group.
>Paul Nelson
>Arbor Solutions, Inc.
>708-670-6978  Cell
>Larry Bolhuis <lbolhuis@xxxxxxxxxx>
>Sent by: midrange-l-bounces@xxxxxxxxxxxx
>10/05/2004 06:20 PM
>Please respond to Midrange Systems Technical Discussion
>        To:     Midrange Systems Technical Discussion 
>        cc: 
>        Subject:        Re: IBM i5 520 built in Ireland?
>Some. The others are in limbo.
>  - L
Larry Bolhuis                   IBM eServer Certified Systems Expert:
Vice President                    iSeries Technical Solutions V5R2
Arbor Solutions, Inc.             iSeries LPAR Technical Solutions V5R2
1345 Monroe NW Suite 259          iSeries Linux Technical Solutions V5R2
Grand Rapids, MI 49505            iSeries Windows Integration Technical 
Solutions V5R2
                                IBM eServer Certified Systems Specialist
(616) 451-2500                    iSeries System Administrator for 
OS/400 V5R2
(616) 451-2571 - Fax              AS/400 RPG IV Developer
(616) 260-4746 - Cell             iSeries System Command Operations V5R2

  If you can read this, thank a teacher....and since it's in English, 
thank a soldier.

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