Hey Darryl ,
What do you mean by “IBM” in this case? Technical support, sales, or what? Lots of different channels that do their own thing.
Customers frequently seem to not reuse their customer number so end up with a plethora. Entitlements are generally by customer number or machine serial from what I see. The entity that is most likely to know would be the channel that you bought it though (business partner, sales rep, Passport Advantage, software reseller, …). And on top of that some resellers seem to have their name on the entitlement or the entitlement was purchased then the company name changed or the company was taken over by another. So you can understand that when some new-hire calls in looking to see if their new company has entitlement to RDI that they are told was purchased in 2012 but don’t know how then things can be un-findable. 😉
So, in most cases it is the customer that has the best knowledge about how to find their entitlement.
That said, I did recently track down a customer’s entitlement based on a purchase request sent to some ISV in 2017 – the ISV was really understanding when I contacted them. With today’s privacy rules they could have just told me to get lost. Some days are “interesting” and I got lucky that time, other days are not as successful but we do what we can.
Mike
---
Mike Hockings, M.Eng.
IBM Rational Developer for System z and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> on behalf of dfreinkel@xxxxxxxxxxxxxxxxx <dfreinkel@xxxxxxxxxxxxxxxxx>
Date: Tuesday, July 25, 2023 at 18:09
To: 'Rational Developer for IBM i' <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [EXTERNAL] Re: [WDSCI-L] How does one transfer RDi licenses from 1 PC to another?
I am trying to find out what type of licenses we have. IBM is not very good
at helping track this info down.
Darryl Freinkel
--
This is the Rational Developer for IBM i (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit:
https://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at
https://archive.midrange.com/wdsci-l .
midrange.com
