Starting November you have to have purchased the product AND have current support.
So you can have a purchased license but if the support period has expired you will blocked from opening the case now as I understand it. Similarly if you may have current entitlement to support but open the case using your IBM i ICN then it will be blocked until you provide the ICN related to the RDI entitlement. Hopefully that makes sense?
Mike
---
Mike Hockings, M.Eng.
IBM Rational Developer for System z and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> on behalf of Jack Woehr via WDSCI-L <wdsci-l@xxxxxxxxxxxxxxxxxx>
Date: Thursday, October 13, 2022 at 10:53
To: Rational Developer for IBM i <wdsci-l@xxxxxxxxxxxxxxxxxx>
Cc: Jack Woehr <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>
Subject: [EXTERNAL] Re: [WDSCI-L] Heads-up! IBM Support Entitlement changes
On Thu, Oct 13, 2022 at 8:44 AM Mike Hockings <hockings@xxxxxxxxxx> wrote:
I am told that starting this November you will need to have current
support entitlement to RDI to open a support case with IBM. This means
opening the case with a customer number that has current entitlement to RDI
support.
Hi Mike -- As one who has benefited in the past from your help, I gotta ask
... Is a "support entitlement to RDI" the same as "having a licensed copy
of RDI"?
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