Re: Heads-up! IBM Support Entitlement changes -- WDSCI-L

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Subject: Re: Heads-up! IBM Support Entitlement changes
From: Vern Hamberg <vhamberg@xxxxxxxxxxxxxxx>
Date: Thu, 13 Oct 2022 11:15:49 -0500
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Hi Mike

Does this work with Passport Advantage sales and licensed product sales? We have the latter, with the upgrade from seats of PDM.

Just checking!!

Thanks
Vern

On 10/13/2022 9:44 AM, Mike Hockings wrote:

I am told that starting this November you will need to have current support entitlement to RDI to open a support case with IBM. This means opening the case with a customer number that has current entitlement to RDI support.

I don’t have any control over this so please don’t shoot the messenger …

Mike

---
Mike Hockings, M.Eng.
IBM Rational Developer for System z and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199

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Re: Heads-up! IBM Support Entitlement changes , Mike Hockings

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