Re: Heads-up! IBM Support Entitlement changes

Um, I'm confused, was it not always the case that IBM support was depended on having a valid support agreement? If not why would I bother to pay IBM for it's services.....


--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


------ Original Message ------

From "Mike Hockings" <hockings@xxxxxxxxxx>

To "Rational Developer for IBM i" <wdsci-l@xxxxxxxxxxxxxxxxxx>
Date 10/13/2022 9:44:25 AM
Subject [WDSCI-L] Heads-up! IBM Support Entitlement changes

I am told that starting this November you will need to have current support entitlement to RDI to open a support case with IBM. This means opening the case with a customer number that has current entitlement to RDI support.

I don’t have any control over this so please don’t shoot the messenger …

Mike

---
Mike Hockings, M.Eng.
IBM Rational Developer for System z and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199


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