Hi Greg,
Yes, there are times when the entitlement folks can't find entitlement for
the desired product and can't contact the originator for whatever reason so
it just gets closed before we ever see it. Make sure that you are clear
about the product too if you call in. It is a manual process to switch
from Rational Development Studio for i to Rational Developer for i and
RETAIN is no longer monitored so YMMV.
Using the site to open the service request is probably the best way if you
can as you can put in more meaningful info.
Mike
Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199
From: Greg Wilburn <gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxxxxxxxx>
Date: 2019/08/13 08:21
Subject: [EXTERNAL] Re: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is
no longer working ...
Sent by: "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx>
Mike,
What happens if you call into support to open a ticket? I can tell you
that my service request has been "lost" more than once when I've called in
to open it (the website wasn't working).
Greg
-----Original Message-----
From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of Mike
Hockings
Sent: Monday, August 12, 2019 5:29 PM
To: Rational Developer for IBM i / Websphere Development Studio Client for
System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is no longer
working ...
Just a gentle reminder that RDI has changed over to the new system for
support
First, let me say that opening a PMR for IBM i compiler bundle aka
"Rational Development Studio for i (5770-WDS)" then having it kicked over
to the old queue for "Rational Developer for i (5733-RDW)" is a good way to
have it ignored now as the queue is no longer monitored.
To open a service request for RDI please go to
https://www.ibm.com/mysupport/ and click the fancy new button "Open a case"
.
All the best, Mike
Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory hockings@xxxxxxxxxx voice 1-905-413-3199 T/L
313-3199 ITN 23133199
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