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Mike,
What happens if you call into support to open a ticket? I can tell you that my service request has been "lost" more than once when I've called in to open it (the website wasn't working).
Greg
-----Original Message-----
From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of Mike Hockings
Sent: Monday, August 12, 2019 5:29 PM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is no longer working ...
Just a gentle reminder that RDI has changed over to the new system for support
First, let me say that opening a PMR for IBM i compiler bundle aka "Rational Development Studio for i (5770-WDS)" then having it kicked over to the old queue for "Rational Developer for i (5733-RDW)" is a good way to have it ignored now as the queue is no longer monitored.
To open a service request for RDI please go to
https://www.ibm.com/mysupport/ and click the fancy new button "Open a case"
.
All the best, Mike
Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support IBM Canada Ltd. Laboratory hockings@xxxxxxxxxx voice 1-905-413-3199 T/L 313-3199 ITN 23133199
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