Re: PLEASE READ: Opening PMRs for RDI is no longer working ...

[Jim Oberholtzer <midrangel@xxxxxxxxxxxxxxxxx>]

Which is great if you are a single company with one or two systems.

In my case I may have support cases opened up for multiple companies on
multiple products.

The WEB designers at IBM spend so much time in the glass house they have no
idea what the real world looks like.   Between that and IBM only really
listening to the largest users (at least as far as the WEB functionality
goes) you wind up with a nearly unusable web site.   It works fine if I’m
calling in for my company, but woe be in the poor sod that tries to assist
a customer.

On Tue, Aug 13, 2019 at 9:22 AM Rob Berendt <rob@xxxxxxxxx> wrote:

> <snip>
> Using the site to open the service request is probably the best way if you
> can as you can put in more meaningful info.
> </snip>
> I wholeheartedly agree.
> If you just feel you have to call in I would still do it online and then
> call in.
>
> Rob Berendt
> --
> IBM Certified System Administrator - IBM i 6.1
> Group Dekko
> Dept 1600
> Mail to:  2505 Dekko Drive
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>
>
> -----Original Message-----
> From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Mike
> Hockings
> Sent: Tuesday, August 13, 2019 10:16 AM
> To: Rational Developer for IBM i / Websphere Development Studio Client for
> System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
> Subject: Re: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is no longer
> working ...
>
> CAUTION: This email originated from outside of the organization. Do not
> click links or open attachments unless you recognize the sender and know
> the content is safe.
>
>
> Hi Greg,
>
> Yes, there are times when the entitlement folks can't find entitlement for
> the desired product and can't contact the originator for whatever reason so
> it just gets closed before we ever see it.  Make sure that you are clear
> about the product too if you call in.  It is a manual process to switch
> from Rational Development Studio for i to Rational Developer for i and
> RETAIN is no longer monitored so YMMV.
>
> Using the site to open the service request is probably the best way if you
> can as you can put in more meaningful info.
>
> Mike
>
> Mike Hockings, M.Eng., P.Eng.
> DevOps for Enterprise
> IBM Developer for z Systems and Power Systems Software Technical Support
> IBM Canada Ltd. Laboratory hockings@xxxxxxxxxx voice 1-905-413-3199 T/L
> 313-3199  ITN 23133199
>
>
>
>
> From:   Greg Wilburn <gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
> To:     "Rational Developer for IBM i / Websphere Development Studio
>             Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxxxxxxxx>
> Date:   2019/08/13 08:21
> Subject:        [EXTERNAL] Re: [WDSCI-L] PLEASE READ: Opening PMRs for RDI
> is
>             no longer working ...
> Sent by:        "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx>
>
>
>
> Mike,
>
> What happens if you call into support to open a ticket?  I can tell you
> that my service request has been "lost" more than once when I've called in
> to open it (the website wasn't working).
>
> Greg
>
> -----Original Message-----
> From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of
> Mike Hockings
> Sent: Monday, August 12, 2019 5:29 PM
> To: Rational Developer for IBM i / Websphere Development Studio Client for
> System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
> Subject: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is no longer working
> ...
>
>
> Just a gentle reminder that RDI has changed over to the new system for
> support
>
> First, let me say that opening a PMR for IBM i compiler bundle aka
> "Rational Development Studio for i (5770-WDS)" then having it kicked over
> to the old queue for "Rational Developer for i (5733-RDW)" is a good way to
> have it ignored now as the queue is no longer monitored.
>
> To open a service request for RDI please go to
> https://www.ibm.com/mysupport/ and click the fancy new button "Open a
> case"
> .
>
> All the best,  Mike
>
> Mike Hockings, M.Eng., P.Eng.
> DevOps for Enterprise
> IBM Developer for z Systems and Power Systems Software Technical Support
> IBM Canada Ltd. Laboratory hockings@xxxxxxxxxx voice 1-905-413-3199 T/L
> 313-3199  ITN 23133199
>
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