Re: PLEASE READ: Opening PMRs for RDI is no longer working ...

Which is great if you are a single company with one or two systems.

In my case I may have support cases opened up for multiple companies on
multiple products.

The WEB designers at IBM spend so much time in the glass house they have no
idea what the real world looks like. Between that and IBM only really
listening to the largest users (at least as far as the WEB functionality
goes) you wind up with a nearly unusable web site. It works fine if I’m
calling in for my company, but woe be in the poor sod that tries to assist
a customer.

On Tue, Aug 13, 2019 at 9:22 AM Rob Berendt <rob@xxxxxxxxx> wrote:

<snip>
Using the site to open the service request is probably the best way if you
can as you can put in more meaningful info.
</snip>
I wholeheartedly agree.
If you just feel you have to call in I would still do it online and then
call in.

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
<https://www.google.com/maps/search/2505+Dekko+Drive?entry=gmail&source=g>
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com


-----Original Message-----
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Mike
Hockings
Sent: Tuesday, August 13, 2019 10:16 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for
System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is no longer
working ...

CAUTION: This email originated from outside of the organization. Do not
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Hi Greg,

Yes, there are times when the entitlement folks can't find entitlement for
the desired product and can't contact the originator for whatever reason so
it just gets closed before we ever see it. Make sure that you are clear
about the product too if you call in. It is a manual process to switch
from Rational Development Studio for i to Rational Developer for i and
RETAIN is no longer monitored so YMMV.

Using the site to open the service request is probably the best way if you
can as you can put in more meaningful info.

Mike

Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory hockings@xxxxxxxxxx voice 1-905-413-3199 T/L
313-3199 ITN 23133199




From: Greg Wilburn <gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxxxxxxxx>
Date: 2019/08/13 08:21
Subject: [EXTERNAL] Re: [WDSCI-L] PLEASE READ: Opening PMRs for RDI
is
no longer working ...
Sent by: "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx>



Mike,

What happens if you call into support to open a ticket? I can tell you
that my service request has been "lost" more than once when I've called in
to open it (the website wasn't working).

Greg

-----Original Message-----
From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of
Mike Hockings
Sent: Monday, August 12, 2019 5:29 PM
To: Rational Developer for IBM i / Websphere Development Studio Client for
System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is no longer working
...


Just a gentle reminder that RDI has changed over to the new system for
support

First, let me say that opening a PMR for IBM i compiler bundle aka
"Rational Development Studio for i (5770-WDS)" then having it kicked over
to the old queue for "Rational Developer for i (5733-RDW)" is a good way to
have it ignored now as the queue is no longer monitored.

To open a service request for RDI please go to
https://www.ibm.com/mysupport/ and click the fancy new button "Open a
case"
.

All the best, Mike

Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory hockings@xxxxxxxxxx voice 1-905-413-3199 T/L
313-3199 ITN 23133199

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