Re: PLEASE READ: Opening PMRs for RDI is no longer working ...

Ya, with the multitude of *.ibm.com sites and cookies it often gets to the
point where there are too many to send back to the site. So clearing the
cookings & cached content for *.ibm.com will generally fix that.

Make sure that you don't have some security agent or ad/popup blocker
stopping the site from working. I use Firefox for most stuff but I will
say that I have been using Safari for this new support site and I am told
that Chrome supposedly works as well.

Mike

Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199




From: Marco Facchinetti <marco.facchinetti@xxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxxxxxxxx>
Date: 2019/08/13 03:46
Subject: [EXTERNAL] Re: [WDSCI-L] PLEASE READ: Opening PMRs for RDI is
no longer working ...
Sent by: "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx>



Thanks for your kind reminder.

Is there any further step to access the new portal? whatever I do on the
site (open e new case or view an existing case) the result is:

Yikes — we didn't catch all of that.
The system received a request that cannot be understood. This is most
likely due to there being too many cookies being transmitted.

I cleared (many times) all Cookies but with no avail. (Chrome, FF and IE)

TIA
--
Marco Facchinetti

Mr S.r.l.

Tel. 035 962885
Cel. 393 9620498

Skype: facchinettimarco


Il giorno lun 12 ago 2019 alle ore 23:28 Mike Hockings
<hockings@xxxxxxxxxx>
ha scritto:

Just a gentle reminder that RDI has changed over to the new system for
support

First, let me say that opening a PMR for IBM i compiler bundle aka
"Rational Development Studio for i (5770-WDS)" then having it kicked over
to the old queue for "Rational Developer for i (5733-RDW)" is a good way

to

have it ignored now as the queue is no longer monitored.

To open a service request for RDI please go to
https://www.ibm.com/mysupport/ and click the fancy new button "Open a
case"
.

All the best, Mike

Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199

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