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Services are where they always are: Meeting customer needs they can't
meet themselves. The System i is an awesome platform and has minimal
administrative overhead but customers still need custom programming
services, implementation services, integration services, application
support, and software maintenance. We sell all those things long after
the hardware is installed. I can sell them whether they are on a 170 or
520. Having a new version of software or brand new application
developed using the latest coding techniques requiring the latest
version of the OS will sell a new box, so tools like WDSc have to be
constantly updated to drive new application development and hardware
sales. But there are still plenty of opportunities to sell services.
Pete
Michael Ryan wrote:
Of course, the assumption here is that IBM wants to increase System i
sales. I believe IBM wants to increase System i profit and revenue,
but are System i sales the most important thing for IBM? Where are the
services for System i sales?
If IBM would think outside the box a bit here they could solve not only
this new thorny issue of WDSc pricing but solve the larger issue of why
System i sales are not meeting expectations.
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