RE: [WDSCI-L] Removing a plug-in

[Kelly Cookson <KCookson@xxxxxxxxxxxx>]

Good points, Mark. 

I would still feel more comfortable if IBM explicitly said something like:
"If an Eclipse bug prevents WDSCi from delivering functionality described in
WDSCi documentation, IBM will fix it." 

Your differentiation between a bug that prevents expected functioning and a
product enhancement is a point well-taken.  The plug-in uninstall issue is
more of a product enhancement.

Kelly


-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx
[mailto:wdsci-l-bounces@xxxxxxxxxxxx]On Behalf Of Mark Phippard
Sent: Tuesday, October 05, 2004 12:03 PM
To: Websphere Development Studio Client for iSeries
Subject: RE: [WDSCI-L] Removing a plug-in


WDSC is definitely commercially supported.  If you found a problem that 
ultimately was a bug in Eclipse, I am sure that IBM would work to ensure 
that the bug was reported and fixed in Eclipse and that fix would make its 
way back into WDSC as soon as possible.  Just as an example, WDSC 5.1.2 
comes with Eclipse 2.1.3 (as opposed to 2.1.0).  The vast majority of the 
fixes between 2.1.0 and 2.1.3 were contributed by IBM based on bugs the 
users of the IBM tools discovered.

I think the gray area is when you start moving beyond true bugs into 
things you just would like to work differently or better.  SEU is 
commercially supported but if you call IBM and say that SEU should have a 
function key that pops up a list of all variables used in the source and 
allows you to click on one to go to that line of code they are not going 
to do much about it for you.  Requests that are essentially enhancements 
to Eclipse would be similar.  However, if anything WDSC should be a better 
product because there are more people using and enhancing that Eclipse 
foundation.

Mark





wdsci-l-bounces@xxxxxxxxxxxx wrote on 10/05/2004 12:42:18 PM:

> I think Toolbox may be a little different. My understanding of Toolbox 
(and
> someone correct me if I'm wrong) is that IBM ships a version of Toolbox 
in
> the iSeries IFS and supports that version like other IBM products.  This
> makes Toolbox different than Eclipse.
> 
> >The community behind the open-source product supports it.  This in 
> >itself has good and bad points.  A 'normal' product has the same type 
of
> support 
> >issues.
> 
> Maybe I'm missing something. If I have a problem with WebSphere 
Application
> Server not deploying a Web Module properly (has never happened...just
> fictional example), I feel confident I can call IBM and get support, and
> they will work on the problem immediately and come up with a solution. 
When
> I actually had this problem with my Tomcat server (Tomcat 5 needed to 
have
> the tools.jar file from my sdk copied into its common\lib directory), I 
had
> to spend hours sifting through Web pages and email lists to find what I
> hoped was a working solution. If I hadn't gotten lucky and stumbled 
across a
> solution, well, then what? This seems like a major difference between a
> licensed product with paid support and an open source product with
> 'community' support.
> 
> Please feel free to enlighten me. :-)
> Kelly
> 
> -----Original Message-----
> From: wdsci-l-bounces@xxxxxxxxxxxx
> [mailto:wdsci-l-bounces@xxxxxxxxxxxx]On Behalf Of Scott Johnson
> Sent: Tuesday, October 05, 2004 11:17 AM
> To: Websphere Development Studio Client for iSeries
> Subject: Re: [WDSCI-L] Removing a plug-in
> 
> 
> If these companies have this mentality then they really don't understand 

> open-source.  The community behind the open-source product supports it.
> This in 
> itself has good and bad points.  A 'normal' product has the same type of
> support 
> issues.
> 
> The Java Toolbox for iSeries is also based on an open-source
> project(JTOpen). 
> More direct basis than WDSC to eclipse though.  And from what I have 
heard
> and 
> seen, it is working out great.
> 
> As for WDSC, as far as I know IBM 'picks' a version of Eclipse and 
builds
> the 
> stuff on top of it.  I would also think that if you had a problem with 
WDSC
> that 
> related back to something in Eclipse, they would fix it.
> 
> -- Scott J
> 
> Kelly Cookson wrote:
> 
> > IBM's choice to put WDSCi on top of an open source product introduces 
the
> > same question that keep companies from going with other open-source
> > products: who's going to support it? As long as IBM feels free to not 
work
> > on Eclipse problems, and Eclipse has no obligation to WDSCi users, 
then
> > there's a crack in the support infrastructure. Uninstalling plug-ins 
is
> not
> > a mission critical issue. I'm just saying it reflects a less than 
perfect
> > support situation.
> > 
> > Kelly 
> > 
> 
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