Re: [WDSCI-L] Removing a plug-in

[Scott Johnson <sjohnson@xxxxxxxxxxxxxxxxxxxx>]

What they ship is based on some version of the JTOpen at that time.  So, if 
there is an issue, I would suspect they would talk to the JTOpen people.  This 
is no different on how WDSC and eclipse would play out.

You buy support from IBM do you not?  Most open-source products out there have 
some sort of pay support too.  The choice is then up to you to pay for that 
level of support.  Also, most open-source products have a free support 
channel(usually email).  So if you could not find the answer to your problem, 
you could email them.  You may even get faster turn around than IBM support. ;-)

-- Scott J.

Kelly Cookson wrote:

> I think Toolbox may be a little different. My understanding of Toolbox (and
> someone correct me if I'm wrong) is that IBM ships a version of Toolbox in
> the iSeries IFS and supports that version like other IBM products.  This
> makes Toolbox different than Eclipse.
>
>
> Maybe I'm missing something. If I have a problem with WebSphere Application
> Server not deploying a Web Module properly (has never happened...just
> fictional example), I feel confident I can call IBM and get support, and
> they will work on the problem immediately and come up with a solution.  When
> I actually had this problem with my Tomcat server (Tomcat 5 needed to have
> the tools.jar file from my sdk copied into its common\lib directory), I had
> to spend hours sifting through Web pages and email lists to find what I
> hoped was a working solution. If I hadn't gotten lucky and stumbled across a
> solution, well, then what? This seems like a major difference between a
> licensed product with paid support and an open source product with
> 'community' support.
>
> Please feel free to enlighten me. :-)
> Kelly