RE: [WDSCI-L] Removing a plug-in

[Kelly Cookson <KCookson@xxxxxxxxxxxx>]

I think Toolbox may be a little different. My understanding of Toolbox (and
someone correct me if I'm wrong) is that IBM ships a version of Toolbox in
the iSeries IFS and supports that version like other IBM products.  This
makes Toolbox different than Eclipse.

>The community behind the open-source product supports it.  This in 
>itself has good and bad points.  A 'normal' product has the same type of
support 
>issues.

Maybe I'm missing something. If I have a problem with WebSphere Application
Server not deploying a Web Module properly (has never happened...just
fictional example), I feel confident I can call IBM and get support, and
they will work on the problem immediately and come up with a solution.  When
I actually had this problem with my Tomcat server (Tomcat 5 needed to have
the tools.jar file from my sdk copied into its common\lib directory), I had
to spend hours sifting through Web pages and email lists to find what I
hoped was a working solution. If I hadn't gotten lucky and stumbled across a
solution, well, then what? This seems like a major difference between a
licensed product with paid support and an open source product with
'community' support.

Please feel free to enlighten me. :-)
Kelly

-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx
[mailto:wdsci-l-bounces@xxxxxxxxxxxx]On Behalf Of Scott Johnson
Sent: Tuesday, October 05, 2004 11:17 AM
To: Websphere Development Studio Client for iSeries
Subject: Re: [WDSCI-L] Removing a plug-in


If these companies have this mentality then they really don't understand 
open-source.  The community behind the open-source product supports it.
This in 
itself has good and bad points.  A 'normal' product has the same type of
support 
issues.

The Java Toolbox for iSeries is also based on an open-source
project(JTOpen). 
More direct basis than WDSC to eclipse though.  And from what I have heard
and 
seen, it is working out great.

As for WDSC, as far as I know IBM 'picks' a version of Eclipse and builds
the 
stuff on top of it.  I would also think that if you had a problem with WDSC
that 
related back to something in Eclipse, they would fix it.

-- Scott J

Kelly Cookson wrote:

> IBM's choice to put WDSCi on top of an open source product introduces the
> same question that keep companies from going with other open-source
> products: who's going to support it? As long as IBM feels free to not work
> on Eclipse problems, and Eclipse has no obligation to WDSCi users, then
> there's a crack in the support infrastructure. Uninstalling plug-ins is
not
> a mission critical issue. I'm just saying it reflects a less than perfect
> support situation.
> 
> Kelly  
> 

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