RE: SYS21 - 'Tis the season ...

I don't know if this will make you feel any better - we have had our own
problems with GEAC in the past and large job losses are never a thing to
inspire confidence in a company that is supposed to provide a service.

However, that said as the UK arm of our business we have had a lot of
experience of the UK help desk and on the whole I have been impressed by
their knowledge, speed of response and professionalism.  I don't mean that
in a totally unqualified way, we have had one or two problems that weren't
so well resolved but in general I have been pleased at the level of service
.As system 21 users we spend a great deal on maintenance and we should
expect a high level of service.

How do calls get dealt with in America?  By phone and internet as in the UK?
If so then surely geographical location is no longer an issue?  It all
depends whether the centre that is given the responsibility is provided with
sufficient staffing to cope with the increased work load if not we will all
suffer.

-----Original Message-----
From: Denise Tate [mailto:dtate@houstonharvestgifts.com]
Sent: 05 June 2002 16:00
To: jbausers-l@midrange.com
Subject: RE: SYS21 - 'Tis the season ...


Is there anything on their website about these changes?

This is the first I have heard about it and it doesn't make
me feel very comfortable about the level of service customers
will receive down the road...

-----Original Message-----
From: William Kanze [mailto:wkanze@bakerlinen.com]
Sent: Wednesday, June 05, 2002 9:50 AM
To: jbausers-l@midrange.com
Subject: RE: SYS21 - 'Tis the season ...


This is a multi-part message in MIME format.
--
I have heard the same thing.  I'm not happy with the communications
between
GEAC and it's S/21 customer base.  They should at least let us know what
is
going on.

-----Original Message-----
From: jbausers-l-admin@midrange.com
[mailto:jbausers-l-admin@midrange.com]On Behalf Of Jansson, Stefan
Sent: Wednesday, June 05, 2002 9:43 AM
To: jbausers-l@midrange.com
Subject: SYS21 - 'Tis the season ...


I'm curious about the lack of discussion in this forum about the recent
layoffs of System/21 staff from Geac.  Some of the rumors I've heard
include
closing most of the offices, other than Mt. Laurel, and moving support
overseas to the UK, with the exception of a handful of people who will
remain stateside.  I guess some staffers in the rest of the country will
be
working from home, but some rumors say that only a few dozen people will
be
left nationwide.

What's everybody else heard?  How do you feel about that, especially
since
Geac's been pushing so very hard not to allow any outside resources to
work
on their clients' installations?

Pulling pin, walking away quickly,

Stefan Jansson
Eljer (not a JBA customer)
stefan.jansson@eljer.com
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_______________________________________________
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