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This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. -- [ Picked text/plain from multipart/alternative ] I've usually had very good results with JBA helpdesk folks. For most of my issues they've been pretty quick to respond, never more than an hour or so at most - certainly sooner if it was THAT bad of an emergency). I'll be sad (euphanism for another word) if the handfull of folks I've built relationships with over the past year disappear. Sounds like a bonanza for all the third-party types :) Cha-ching! Alan -----Original Message----- From: Jansson, Stefan [mailto:stefan.jansson@eljer.com] Sent: Wednesday, June 05, 2002 11:34 AM To: jbausers-l@midrange.com Subject: RE: SYS21 - 'Tis the season ... Jenny, I did not mean to insinuate any slight to the System/21 staffers in the UK or elsewhere. I've dealt with many of them them personally in my days at JBA, and never found them to be anything but tip top both as people and technicial resources. Part of the issue at hand is the fact that Geac were going to develop US specific mods, and have a support structure in place to implement and support them. This is now obviously going the way of the Dodo. Stefan -----Original Message----- From: Mauger, Jenny [mailto:Jenny.Mauger@Zelana.co.uk] Sent: Wednesday, June 05, 2002 10:17 AM To: 'jbausers-l@midrange.com' Subject: RE: SYS21 - 'Tis the season ... I don't know if this will make you feel any better - we have had our own problems with GEAC in the past and large job losses are never a thing to inspire confidence in a company that is supposed to provide a service. However, that said as the UK arm of our business we have had a lot of experience of the UK help desk and on the whole I have been impressed by their knowledge, speed of response and professionalism. I don't mean that in a totally unqualified way, we have had one or two problems that weren't so well resolved but in general I have been pleased at the level of service .As system 21 users we spend a great deal on maintenance and we should expect a high level of service. How do calls get dealt with in America? By phone and internet as in the UK? If so then surely geographical location is no longer an issue? It all depends whether the centre that is given the responsibility is provided with sufficient staffing to cope with the increased work load if not we will all suffer. -----Original Message----- From: Denise Tate [mailto:dtate@houstonharvestgifts.com] Sent: 05 June 2002 16:00 To: jbausers-l@midrange.com Subject: RE: SYS21 - 'Tis the season ... Is there anything on their website about these changes? This is the first I have heard about it and it doesn't make me feel very comfortable about the level of service customers will receive down the road... -----Original Message----- From: William Kanze [mailto:wkanze@bakerlinen.com] Sent: Wednesday, June 05, 2002 9:50 AM To: jbausers-l@midrange.com Subject: RE: SYS21 - 'Tis the season ... This is a multi-part message in MIME format. -- I have heard the same thing. I'm not happy with the communications between GEAC and it's S/21 customer base. They should at least let us know what is going on. -----Original Message----- From: jbausers-l-admin@midrange.com [mailto:jbausers-l-admin@midrange.com]On Behalf Of Jansson, Stefan Sent: Wednesday, June 05, 2002 9:43 AM To: jbausers-l@midrange.com Subject: SYS21 - 'Tis the season ... I'm curious about the lack of discussion in this forum about the recent layoffs of System/21 staff from Geac. Some of the rumors I've heard include closing most of the offices, other than Mt. Laurel, and moving support overseas to the UK, with the exception of a handful of people who will remain stateside. I guess some staffers in the rest of the country will be working from home, but some rumors say that only a few dozen people will be left nationwide. What's everybody else heard? How do you feel about that, especially since Geac's been pushing so very hard not to allow any outside resources to work on their clients' installations? Pulling pin, walking away quickly, Stefan Jansson Eljer (not a JBA customer) stefan.jansson@eljer.com _______________________________________________ This is the GEAC/JBA System 21 Users (JBAUSERS-L) mailing list To post a message email: JBAUSERS-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/jbausers-l or email: JBAUSERS-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/jbausers-l. -- [ winmail.dat of type application/ms-tnef deleted ] -- _______________________________________________ This is the GEAC/JBA System 21 Users (JBAUSERS-L) mailing list To post a message email: JBAUSERS-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/jbausers-l or email: JBAUSERS-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/jbausers-l. _______________________________________________ This is the GEAC/JBA System 21 Users (JBAUSERS-L) mailing list To post a message email: JBAUSERS-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/jbausers-l or email: JBAUSERS-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/jbausers-l. _______________________________________________ This is the GEAC/JBA System 21 Users (JBAUSERS-L) mailing list To post a message email: JBAUSERS-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/jbausers-l or email: JBAUSERS-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/jbausers-l. _______________________________________________ This is the GEAC/JBA System 21 Users (JBAUSERS-L) mailing list To post a message email: JBAUSERS-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/jbausers-l or email: JBAUSERS-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/jbausers-l.
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