RE: JBA ML - ERP system lifespan -- SYSTEM21

Greetings, All!

This thread has certainly taken an interesting turn.

For us, it became a rather simple decision. I present as evidence:
1) Invoice arrived, with maintenance cost more than doubling.
2) No more access to source code for the additional dollars (GEAC did back
off on this, per our contract).
3) Response time had stretched to > 48 hours, just to call back and find out
what the problem was.
4) GEAC Year 2000 fix was just that: the same errors returned 1 January
2001.

Our Verdict: Far better to contract a third party for help and technical
support as needed. Yes, that admittedly cut us off from PTFs and/or
upgrades. However, with all the better System21 people moving from GEAC to
consultants we didn't expect much in the way of upgrades, and got a much
higher level of support for significantly lower dollars.

End Result: We're currently abandoning System21 for a different ERP. And,
while I haven't made a point of checking, I rather doubt we're alone in
following this path.

Ed

=============================
Edward B. Heller
IS Manager
Defiance Precision Products
419-782-8955 x496
eheller@defianceprecision.com
=============================

> -----Original Message-----
> From: *Smalley Ken [mailto:ksmalley@denisonhydraulics.com]
> Sent: Monday, October 01, 2001 11:19 AM
> To: jbausers-l@midrange.com
> Subject: RE: JBA ML - ERP system lifespan
>
>
> Hi all,
> Now I understand why I haven't seen a sales rep since Geac
> took over JBA,
> I'm not a Style Account.
> My 5 year maintenance contract is up. What are other
> companies doing in
> regards to this issue? Is maintenance from GEAC really worth
> it? Opinions
> please.
>
> Ken Smalley
> IT Director - Denison Hydraulics
> ksmalley@denisonhydraulics.com
>
>  -----Original Message-----
> From: jbausers-l@midrange.com [mailto:jbausers-l@midrange.com]
> Sent: Monday, October 01, 2001 9:49 AM
> To: jbausers-l@midrange.com; *Smalley Ken
> Subject: RE: JBA ML - ERP system lifespan
>
>
>
>
> Apology gladly accepted, Michelle.  Anytime you want to post internal
> Geac
> emails on the public site, I'm sure everybody would welcome
> it.  I'm sure
> it's a very frustrating situation to be in, still trying to
> promote the
> product while customer after customer looks elsewhere.
>
> Stefan Jansson
> Fossil
>
>  -----Original Message-----
> From: System21Americas [mailto:System21Americas@geac.com]
> Sent: Monday, October 01, 2001 9:32 AM
> To: 'jbausers-l@midrange.com'
> Subject: RE: JBA ML - ERP system lifespan
>
>
> Please accept our apologies for the following post.  It was
> intended as
> an
> internal email and was inadvertently sent to the list.
>
> Michelle Hobbs
> Director
> S21 Support & Maintenance
> (972) 550-9176 ext. 5110
> michelle.hobbs@geac.com
>
>  -----Original Message-----
> From: Chris Champlain
> Sent: Monday, October 01, 2001 8:31 AM
> To: 'jbausers-l@midrange.com'
> Subject: RE: JBA ML - ERP system lifespan
>
>
> Another one.  Where is our sales force or is this not a Style
> Account so
> we
> don't care.
> Just an opinion
> Thanks
> Chris
>
>  -----Original Message-----
> From: Avryl Baldwin [mailto:avrylb@fraseralexander.co.za]
> Sent: Monday, October 01, 2001 2:40 AM
> To: 'jbausers-l@midrange.com'
> Subject: RE: JBA ML - ERP system lifespan
>
>
> Hi all
>
> We have been on System 21 for over 10 years and my company are going
> though
> an exercise now of looking at new systems, and by December we
> will have
> made
> a decision on what our future package will be.
>
> Although System 21 will still be included in our
> investigation, I think
> it
> will most probably be replaced by a more modern web-based package.
>
>
>
> > -----Original Message-----
> > From:       Hudson McVay [SMTP:hudsonm@steemer.com]
> > Sent:       Friday, September 28, 2001 6:35 PM
> > To: jbausers-l@midrange.com
> > Subject:    JBA ML - ERP system lifespan
> >
> > Hi everyone,
> >
> > Was just wondering if the group had a thought about how long the
> [typical]
> > lifespan of an ERP installation is. Considering the effort
> involved to
> > implement a ERP system is enormous and costly,
> > how long could you expect to use one before the possibilty
> of replacing
> it
> > comes up.
> > (obviously business needs, roi calcs, technology
> advancements, software
> > partner relationships, many things are involved in a question like
> this)
> > We currently have been using System21 for about 5 years,
> and had Mapics
> > for
> > about 12+ years before that. Basically, we have some issues with the
> long
> > term use off S21 and any 3-7 year planning involves our relationship
> with
> > this product.
> >
> > Thanks for any thoughts on a somewhat vague question.
> >
> > Hudson McVay
> > Stanley Steemer
> >
> >
> >
> >
> >
> > _______________________________________________
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> >
> >
>
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> _______________________________________________
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> _______________________________________________
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> _______________________________________________
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> _______________________________________________
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