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  1.  Home
  2. SYSTEM21
  3. October 2001

RE: JBA ML - ERP system lifespan


Our frustration with Geac is that they refuse to provide us a contract for
source code use that any one in their right mind would sign.  We need badly to
upgrade to later service packs.

 Unfortunately when the product was purchased a couple of years ago, the source
code was not specifically included in the contract.  We did however receive the
Source code with the initial shipment and have made numerous modifications to
the product.  Our position is that this gave us the right to use and receive
updates forever, by our simply having the code freely given at the time of our
purchase.

As many of you know a year or so ago GEAC made a very bad decision regarding the
distribution of their source code.  Their new policy attempts to extort all
existing customers into using only their services and to not ever allow a
contract programmer to as much as see the code, much less modify it.

In my many years in this industry, I have signed many contracts that protected
the software company from harm, by simply giving them recourse to prosecute if
we violated the agreement by releasing the code to some unauthorized person or
firm.

For many years I was a consultant, and modified almost every package known to
man at some time or another.  How is it that everyone else in this business has
a reasonable contract except GEAC.

Please if any or you can shed some light on this policy that would make one lick
of sense, or if you have been successful in negotiating an agreement with GEAC
that protected your companies own interests. or if you are someone in GEAC that
would like to respond, please do.







*Smalley Ken <ksmalley@denisonhydraulics.com> on 10/02/2001 10:42:00 AM

Please respond to jbausers-l@midrange.com








 To:      "jbausers-l@midrange.com" <jbausers-l@midrange.com>

 cc:      (bcc: Larry Briggs/UNIPRES)



 Subject: RE: JBA ML - ERP system lifespan









Thanks for the response.
Based on this email a Mr. Bob Keeley has stepped forward and identified
himself as my Account Manager.

Best Regards,

Ken Smalley
IT Director
Denison Hydraulics

 -----Original Message-----
From: jbausers-l@midrange.com [mailto:jbausers-l@midrange.com]
Sent: Monday, October 01, 2001 11:38 AM
To: jbausers-l@midrange.com; *Smalley Ken
Cc: jbausers-l@midrange.com; jbausers-l-admin@midrange.com
Subject: RE: JBA ML - ERP system lifespan





Who's your sales rep?  We do not have any issues with the level of
service
we get from our Sales rep and we are not a Style account.

Thanks,
Jeri Kilroy
Applications Manager
General Fasteners Company




                    *Smalley Ken
                    <ksmalley@denisonhydra        To:
    "jbausers-l@midrange.com" <jbausers-l@midrange.com>
                    ulics.com>                    cc:
                    Sent by:                      Subject:     RE: JBA ML
 - ERP system lifespan
                    jbausers-l-admin@midra
                    nge.com


                    10/01/01 11:19 AM
                    Please respond to
                    jbausers-l






Hi all,
Now I understand why I haven't seen a sales rep since Geac took over JBA,
I'm not a Style Account.
My 5 year maintenance contract is up. What are other companies doing in
regards to this issue? Is maintenance from GEAC really worth it? Opinions
please.

Ken Smalley
IT Director - Denison Hydraulics
ksmalley@denisonhydraulics.com

 -----Original Message-----
From: jbausers-l@midrange.com [mailto:jbausers-l@midrange.com]
Sent: Monday, October 01, 2001 9:49 AM
To: jbausers-l@midrange.com; *Smalley Ken
Subject: RE: JBA ML - ERP system lifespan




Apology gladly accepted, Michelle.  Anytime you want to post internal
Geac
emails on the public site, I'm sure everybody would welcome it.  I'm sure
it's a very frustrating situation to be in, still trying to promote the
product while customer after customer looks elsewhere.

Stefan Jansson
Fossil

 -----Original Message-----
From: System21Americas [mailto:System21Americas@geac.com]
Sent: Monday, October 01, 2001 9:32 AM
To: 'jbausers-l@midrange.com'
Subject: RE: JBA ML - ERP system lifespan


Please accept our apologies for the following post.  It was intended as
an
internal email and was inadvertently sent to the list.

Michelle Hobbs
Director
S21 Support & Maintenance
(972) 550-9176 ext. 5110
michelle.hobbs@geac.com

 -----Original Message-----
From: Chris Champlain
Sent: Monday, October 01, 2001 8:31 AM
To: 'jbausers-l@midrange.com'
Subject: RE: JBA ML - ERP system lifespan


Another one.  Where is our sales force or is this not a Style Account so
we
don't care.
Just an opinion
Thanks
Chris

 -----Original Message-----
From: Avryl Baldwin [mailto:avrylb@fraseralexander.co.za]
Sent: Monday, October 01, 2001 2:40 AM
To: 'jbausers-l@midrange.com'
Subject: RE: JBA ML - ERP system lifespan


Hi all

We have been on System 21 for over 10 years and my company are going
though
an exercise now of looking at new systems, and by December we will have
made
a decision on what our future package will be.

Although System 21 will still be included in our investigation, I think
it
will most probably be replaced by a more modern web-based package.



> -----Original Message-----
> From:   Hudson McVay [SMTP:hudsonm@steemer.com]
> Sent:   Friday, September 28, 2001 6:35 PM
> To:     jbausers-l@midrange.com
> Subject:     JBA ML - ERP system lifespan
>
> Hi everyone,
>
> Was just wondering if the group had a thought about how long the
[typical]
> lifespan of an ERP installation is. Considering the effort involved to
> implement a ERP system is enormous and costly,
> how long could you expect to use one before the possibilty of replacing
it
> comes up.
> (obviously business needs, roi calcs, technology advancements, software
> partner relationships, many things are involved in a question like
this)
> We currently have been using System21 for about 5 years, and had Mapics
> for
> about 12+ years before that. Basically, we have some issues with the
long
> term use off S21 and any 3-7 year planning involves our relationship
with
> this product.
>
> Thanks for any thoughts on a somewhat vague question.
>
> Hudson McVay
> Stanley Steemer
>
>
>
>
>
> _______________________________________________
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> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/jbausers-l.
>
>

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