RE: Another one bites the dust

["Bartell, Aaron L. (TC)" <ALBartell@xxxxxxxxxxxxxx>]

>You make some customers happy by supporting old releases.
We are in this exact situation.  We have customers that have held off
upgrading their machines which requires us to compile all of our code to
V3R2, which is very limiting and frustrating.

>How many customers do you upset by limiting your code to old releases?
Before it was the programmers that wanted to get the new releases so we
could use some of the new bifs and stuff.  But now we are limiting our
customers on options(web serving, email) by not getting to the newer
versions.  Web serving and email might be possible on older versions, but
you have to go through a lot more motions to get to where you want to go,
IMO.

Aaron Bartell

-----Original Message-----
From: rob@dekko.com [mailto:rob@dekko.com]
Sent: Monday, October 21, 2002 10:59 AM
To: rpg400-l@midrange.com
Subject: RE: Another one bites the dust


This is a multipart message in MIME format.
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You make some customers happy by supporting old releases.  How many
customers do you upset by limiting your code to old releases?

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin




Buck Calabro <Buck.Calabro@commsoft.net>
Sent by: rpg400-l-admin@midrange.com
10/21/2002 10:40 AM
Please respond to rpg400-l


        To:     rpg400-l@midrange.com
        cc:
        Fax to:
        Subject:        RE: Another one bites the dust


>Once again, I bring up the example of a major software
>vendor who asked at their user convention if they would
>mind if they stopped supporting older versions and only
>supported versions of the OS that IBM supports.  They
>got a standing ovation.

Our customers gave us a standing raspberry.  Well, some did.  We're very
interested in keeping as many customers happy as possible, especially in
the
current telecom environment.  I don't think that the experience of one
particular software house will move our management to drop support for old
releases, but I certainly agree that it is a lot of work to make a few
people happy.
  --buck
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