Re: HP Monitor program for HP Printers -- PCTECH

The HP program is a pc based client that monitors all the HP printer hardware on the win network. I saw it in action when onsite. It lists all the printers, how much paper in each tray, whether online/offline, and has an "alert" function to highl;ight printers with problems. Since the iSeries joblog msg indicates a comm problem, I wondered if others may have run into these comm problems when such a monitor pc app in place.
Strange that only one of many printers has this issue right now and am assuming a printer or Jet Direct hardware issue.
Thanks for the info on the 3426 code.

Jim Franz

----- Original Message ----- From: "Scott Klement" <pctech@xxxxxxxxxxxxxxxx>
To: "PC Technical Discussion for iSeries Users" <pctech@xxxxxxxxxxxx>
Sent: Monday, November 24, 2008 12:44 PM
Subject: Re: [PCTECH] HP Monitor program for HP Printers

Jim,

What do you mean by "HP Monitor Program"?? Is this a program that runs
on the PC? Or on the i?

I'm a little confused, because you show an error message that's
obviously from an IBM i job log, yet from your description, it sounds
like the HP Monitor Program is a PC program (not to mention that you
posted the question on the PCTECH mailing list.)

The error number cited (3426) means "Connection Reset", the C error
number is ECONNRESET. This error code means that a TCP connection ended
abnormally. Usually when the remote host disconnects while there's
still data in the send buffer, waiting to be sent to that host. It
could also be the result of a bug in the TCP/IP stack, but that seems
unlikely to only crop up in communications with one printer. I suppose
it could also be a hardware problem if hardware is corrupting the
network data, though I haven't actually seen that happen.

If indeed, this is a PC program, and the job log fragment is coming from
the IBM i spooler, I'd suggest the problem may be caused by the monitor
program causing the printer to disconnect from the IBM i spooler in
mid-transmission.

Not sure how helpful that is, though.

Jim Franz wrote:

I am having problems at a site where there are a dozen HP printers,
mostly 4000T and 4000TN.
The 4000T have a HP Jet Direct box for network connectivity.
Ever since local tech installed a HP Monitor program (I don't know actual title), the printers have been less than stable (. It appears it mostly monitors
paper & toner.
Other day thay found two Jet Directs w/same ip - and no one knows how that happened (dhcp off in both).
Anyone have experiences with this HP program?
Getting this msg a lot - and have read IBM doc in this area.

CPD337A Diagnostic 40 11/24/08 08:19:30.059104 QWPPJLDR QSYS *STMT QWPPJLDR Q
From module . . . . . . . . : WPPJLDR
From procedure . . . . . . : Socket_Send
Statement . . . . . . . . . : 32
To module . . . . . . . . . : WPPJLDR
To procedure . . . . . . . : _C_pep
Statement . . . . . . . . . : *N
Message . . . . : An error occurred while printing on device PV.
Cause . . . . . : An internal program error has occurred. Recovery . . . :
Attempt to start the writer again using STRPRTWTR command to the device. I
problem continues, use ANZPRB command to report the problem.
CPD338D Diagnostic 40 11/24/08 08:19:30.094984 QWPPJLDR QSYS *STMT QWPPJLDR Q
From module . . . . . . . . : WPPJLDR
From procedure . . . . . . : Socket_Recv
Statement . . . . . . . . . : 40
To module . . . . . . . . . : WPPJLDR
To procedure . . . . . . . : _C_pep
Statement . . . . . . . . . : *N
Message . . . . : An error occurred while receiving data.
Cause . . . . . : A communications error occurred while receiving data from
remote device at RMTLOCNAME 10.0.1.182. The error code is 3426. This error
can also occur when the system attempts to print to the remote device after
it has been powered off and on while the printer writer remains active.
Recovery . . . : Try the request again. If the problem continues, end
TCP/IP using the End TCP/IP (ENDTCP) command, start TCP/IP by using the
Start TCP/IP (STRTCP) command, and then try the request again.

v5r4 and cume 57282 (behind... but problems started after HP pgm loaded)

Jim Franz

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