Re: user doc for email attachments and web surfing

This is round 2 of education.
The problems:
15 - high school (barely) educated users (5 or 6 are foreign born/educated and speak English well)
all have to do some web searches (hundreds of possible sites, researching public records
all have to snd/rcv emails w/attachments from hundreds of customers
no tech onsite
AVG being installed today and updates will be pushed to desktops-user
has no option to decline (this was proposed 8 years ago....
Users cannot "install".
Updated browsers, XP, etc each quarter
I do not maintain pc network
I've been asked to do a 15 minute "training"
We are trying to do both education & lockdown
Jim

----- Original Message ----- From: "John Taylor" <lists@xxxxxxxxxxxxxxxxxxxx>
To: "'PC Technical Discussion for iSeries Users'" <pctech@xxxxxxxxxxxx>
Sent: Thursday, November 13, 2008 2:14 PM
Subject: Re: [PCTECH] user doc for email attachments and web surfing

Best of luck with that! My experience is that "education" is not nearly good
enough. You need to lock down the environment to prevent it from happening.

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]
On Behalf Of Jim Franz
Sent: Wednesday, November 12, 2008 3:30 PM
To: pctech
Subject: [PCTECH] user doc for email attachments and web surfing

I'm looking for a common sense doc to train users
on good practices for email and web surfing.

Had a user get email labelled from UPS Tracking
with an attachment. She was not expecting it - opened it (all have been
told many times not to open attachments...), and the trojan caused a
lot of damage.

Other users have done similar.
Need something non-technical high school educated users can understand.

Same for web surfing practices - their job requires a certain amount of
"research" on the web, mostly in City and County government sites.

Tia,
Jim Franz