Re: user doc for email attachments and web surfing

Best of luck with that! My experience is that "education" is not nearly good
enough. You need to lock down the environment to prevent it from happening.

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]
On Behalf Of Jim Franz
Sent: Wednesday, November 12, 2008 3:30 PM
To: pctech
Subject: [PCTECH] user doc for email attachments and web surfing

I'm looking for a common sense doc to train users
on good practices for email and web surfing.

Had a user get email labelled from UPS Tracking
with an attachment. She was not expecting it - opened it (all have been
told many times not to open attachments...), and the trojan caused a
lot of damage.

Other users have done similar.
Need something non-technical high school educated users can understand.

Same for web surfing practices - their job requires a certain amount of
"research" on the web, mostly in City and County government sites.

Tia,
Jim Franz

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