Re: HP Monitor program for HP Printers

[Scott Klement <pctech@xxxxxxxxxxxxxxxx>]

Jim,

What do you mean by "HP Monitor Program"??  Is this a program that runs 
on the PC?  Or on the i?

I'm a little confused, because you show an error message that's 
obviously from an IBM i job log, yet from your description, it sounds 
like the HP Monitor Program is a PC program (not to mention that you 
posted the question on the PCTECH mailing list.)

The error number cited (3426) means "Connection Reset", the C error 
number is ECONNRESET.  This error code means that a TCP connection ended 
abnormally.  Usually when the remote host disconnects while there's 
still data in the send buffer, waiting to be sent to that host.  It 
could also be the result of a bug in the TCP/IP stack, but that seems 
unlikely to only crop up in communications with one printer.  I suppose 
it could also be a hardware problem if hardware is corrupting the 
network data, though I haven't actually seen that happen.

If indeed, this is a PC program, and the job log fragment is coming from 
the IBM i spooler, I'd suggest the problem may be caused by the monitor 
program causing the printer to disconnect from the IBM i spooler in 
mid-transmission.

Not sure how helpful that is, though.


Jim Franz wrote:
> I am having problems at a site where there are a dozen HP printers, 
> mostly 4000T and 4000TN.
> The 4000T have a HP Jet Direct box for network connectivity. 
> Ever since local tech installed a HP Monitor program (I don't know actual title), the printers have been less than stable (. It appears it mostly monitors 
> paper & toner. 
> Other day thay found two Jet Directs w/same ip - and no one knows how that happened (dhcp off in both).
> Anyone have experiences with this HP program?
> Getting this msg a lot - and have read IBM doc in this area. 
>
> CPD337A    Diagnostic              40   11/24/08  08:19:30.059104  QWPPJLDR     QSYS        *STMT    QWPPJLDR    Q
>                                      From module . . . . . . . . :   WPPJLDR                                      
>                                      From procedure  . . . . . . :   Socket_Send                                  
>                                      Statement . . . . . . . . . :   32                                           
>                                      To module . . . . . . . . . :   WPPJLDR                                      
>                                      To procedure  . . . . . . . :   _C_pep                                       
>                                      Statement . . . . . . . . . :   *N                                           
>                                      Message . . . . :   An error occurred while printing on device PV.           
>                                      Cause . . . . . :   An internal program error has occurred. Recovery  . . . :
>                                         Attempt to start the writer again using STRPRTWTR command to the device. I
>                                        problem continues, use ANZPRB command to report the problem.               
> CPD338D    Diagnostic              40   11/24/08  08:19:30.094984  QWPPJLDR     QSYS        *STMT    QWPPJLDR    Q
>                                      From module . . . . . . . . :   WPPJLDR                                      
>                                      From procedure  . . . . . . :   Socket_Recv                                  
>                                      Statement . . . . . . . . . :   40                                           
>                                      To module . . . . . . . . . :   WPPJLDR                                      
>                                      To procedure  . . . . . . . :   _C_pep                                       
>                                      Statement . . . . . . . . . :   *N                                           
>                                      Message . . . . :   An error occurred while receiving data.                  
>                                      Cause . . . . . :   A communications error occurred while receiving data from
>                                        remote device at RMTLOCNAME 10.0.1.182. The error code is 3426. This error 
>                                        can also occur when the system attempts to print to the remote device after
>                                        it has been powered off and on while the printer writer remains active.    
>                                        Recovery  . . . :   Try the request again. If the problem continues, end   
>                                        TCP/IP using the End TCP/IP (ENDTCP) command, start TCP/IP by using the    
>                                        Start TCP/IP (STRTCP) command, and then try the request again.             
>
> v5r4 and cume 57282 (behind... but problems started after HP pgm loaded)
>
> Jim Franz