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1. Uninstall any and everything Symantec. After uninstalling, spend 45+ minutes in REGEDIT deleting the stuff that should uninstall but doesn't (thank you Symantec). Really, their consumer-level stuff is total crap and causes so many problems I'd wear out my keyboard if I tried to document them all. 2. Install decent apps to replace the above. I suggest Zone Alarm for a firewall (or find the old freeware Tiny Personal Firewall version 2), CounterSpy for anti-spyware, and AVG or NOD-32 for anti-virus. 3. Upgrade the firmware on the router if this hasn't been done. Once done, review the router's config to make sure it is still set up correctly. 4. Try hard-coding a DNS for testing. Since I don't always trust Comcast I use Verizon's: 4.2.2.2 and 4.2.2.4. 5. Ensure you're RDP is via IP address. Once the VPN is established, can you ping it by IP address?
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