Re: Some FKeys not working in iACS or old Client Access after Win11

I have a HP Laptop and it occasionally interferes with ACS/Client access
function keys.
I tracked it down to the laptop function keys - they keys that change
brightness, volume etc.
I set them to lock so I have to press the FN key for them to work and that
fixed the problem.
One handy workaround on ACS is to use the function key display at
the bottom of the screen - I often have to resort to this if I am using
Citrix.


On Sat, Jun 25, 2022 at 8:53 AM x y <xy6581@xxxxxxxxx> wrote:

+1

On Fri, Jun 24, 2022 at 12:31 PM Larry "DrFranken" Bolhuis <
midrange@xxxxxxxxxxxx> wrote:

One suggestion is to check for installed software that may be taking
over keys. For example I recently installed Snagit which while a great
tool it takes over some keystrokes. This is configurable and I was able
to change them to remove the conflict.
- DrF


On 6/24/2022 3:16 PM, Linda Wagner wrote:

I had to buy a new laptop and it's an HP running Win11 (previous one

was

HP Win 10). I use this to connect to my work pc via Cisco
AnyConnect/Remote Desktop. I cannot get all of the function keys to work
in ACS or Client Access. For example F24 seems to work all the time, but
F21 doesn't. This keyboard is like my previous one. For example, I

press

the fn key + shift + f9 for f21.

I have spent hours trying to find a solution and nothing has worked.

Has anyone else had this problem or have any suggestions?

Thank you,


Linda Wagner
Software Engineer II, Unclaimed Property Solutions

Avenu Insights & Analytics
100 Hancock Street, 10th Fl
Quincy, MA 02171
617.371.9910
linda.wagner@xxxxxxxxxxxxxxxxx<mailto:linda.wagner@xxxxxxxxxxxxxxxxx>
www.avenuinsights.com<http://www.avenuinsights.com/>


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