RE: Some FKeys not working in iACS or old Client Access after Win11

Does your Win11 laptop have another PC application that has fn key + shift +f9 reserved for its own use? Perhaps something like Snag-It, or Notepad++, etc.

If so, that other program may have higher priority to use it. Once you free up fn key + shift + f9 in that other program, ACS should be able to use that function key.
Try searching google with terms: windows function keys not working

On a related note, my HP Elitebook enables Insert mode with fn key + E.


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Linda Wagner
Sent: Friday, June 24, 2022 2:17 PM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Subject: [External] Some FKeys not working in iACS or old Client Access after Win11

[WARNING]: External Email

I had to buy a new laptop and it's an HP running Win11 (previous one was HP Win 10). I use this to connect to my work pc via Cisco AnyConnect/Remote Desktop. I cannot get all of the function keys to work in ACS or Client Access. For example F24 seems to work all the time, but F21 doesn't. This keyboard is like my previous one. For example, I press the fn key + shift + f9 for f21.

I have spent hours trying to find a solution and nothing has worked. Has anyone else had this problem or have any suggestions?

Thank you,


Linda Wagner
Software Engineer II, Unclaimed Property Solutions

Avenu Insights & Analytics
100 Hancock Street, 10th Fl
Quincy, MA 02171
617.371.9910
linda.wagner@xxxxxxxxxxxxxxxxx<mailto:linda.wagner@xxxxxxxxxxxxxxxxx>
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