RE: Some FKeys not working in iACS or old Client Access after Win11

Thank you Larry. I checked and there’s nothing on my new pc that I didn’t have on my old one. I found stuff online about MS Edge shortcuts interfering with other apps, but didn’t find a solution that worked. It’s extremely frustrating!

From: Larry "DrFranken" Bolhuis <midrange@xxxxxxxxxxxx>
Sent: Friday, June 24, 2022 3:32 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>; Linda Wagner <Linda.Wagner@xxxxxxxxxxxxxxxxx>
Subject: Re: Some FKeys not working in iACS or old Client Access after Win11

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One suggestion is to check for installed software that may be taking
over keys. For example I recently installed Snagit which while a great
tool it takes over some keystrokes. This is configurable and I was able
to change them to remove the conflict.
- DrF


On 6/24/2022 3:16 PM, Linda Wagner wrote:

I had to buy a new laptop and it's an HP running Win11 (previous one was HP Win 10). I use this to connect to my work pc via Cisco AnyConnect/Remote Desktop. I cannot get all of the function keys to work in ACS or Client Access. For example F24 seems to work all the time, but F21 doesn't. This keyboard is like my previous one. For example, I press the fn key + shift + f9 for f21.

I have spent hours trying to find a solution and nothing has worked. Has anyone else had this problem or have any suggestions?

Thank you,


Linda Wagner
Software Engineer II, Unclaimed Property Solutions

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