Re: Issues with IBM support

Pete, this work every time and has for several weeks.

https://www.ibm.com/mysupport/s/?language=en_US

Can you "Open a case" and log in. I've had to clear browsing data if using
Chrome at times. Sometimes I'll use MS Edge.
But the site has been working consistently.


Very Respectfully,
Michael Mayer
IBM I on Power System Admin.
IT Operations.
The Florida Bar
651 E. Jefferson St
Tallahassee, Florida 32399-2300
mmayer@xxxxxxxxxxxxxx
https://www.floridabar.org
Office: 850.561.5761
Cell: 518.641.8906

Please note: Florida has very broad public records laws. Many written
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disclosure.

-----------------------------------------------------------

message: 3
date: Fri, 7 May 2021 07:47:32 -0500
from: Pete Helgren <pete@xxxxxxxxxx>
subject: Re: Issues with IBM support

Jay,

Unlike the good Doctor and Mark W, I still still see the error. When I try
to "Report the issue" it just takes me to a generic ibm.com website which
has no way to report the issue.? What email address did you use to contact
IBM for help?

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java
AWS Certified Cloud Practitioner
Twitter - Sys_i_Geek IBM_i_Geek

On 5/6/2021 7:23 PM, Jay Vaughn wrote:

I was getting that lately and an email to support got it working in

about a days time. Had to do with my ibm id.

Jay

On May 6, 2021, at 5:39 PM, Larry "DrFranken" Bolhuis <

midrange@xxxxxxxxxxxx> wrote:

?Exceptionally likely I was already signed in. I am often signed in.
:-)
- L

On 5/6/2021 5:06 PM, Mark Waterbury wrote:
Larry, Pete, and Bryan,
When I tried the URL that Bryan provided, it asked me to "sign in"

with my IBM ID, and it let me sign-in, and then I got the 503 error that
Pete reported.

But, when I then re-tried with the original URL Pete posted, now it
works! :-o Go figure!
HTH,
Mark S. Waterbury

On Thursday, May 6, 2021, 4:57:35 PM EDT, Larry "DrFranken" Bolhuis <

midrange@xxxxxxxxxxxx> wrote:

Pops right up for me.
-L

On 5/6/2021 4:43 PM, Pete Helgren wrote:
Same response. Tried FireFox, Chrome, even Edge (!). Must be down.

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java AWS Certified Cloud
Practitioner Twitter - Sys_i_Geek IBM_i_Geek

On 5/6/2021 3:12 PM, Bryan Dietz wrote:

https://www.ibm.com/mysupport/s/my-cases

i believe that is the landing page for the "new PMR" salesforce
page

Bryan


Pete Helgren wrote on 5/6/2021 2:38 PM:

Trying to create a PMR for the very first time. I sign in and get:


Oops ? that's not right!

The page you requested cannot be displayed. 503: Service
Unavailable

Cleared cookies, etc for IBM.com but still see the error. Is
https://www.ibm.com/mysupport/s/?language=en_US and click on
"Open a case" the correct way to create a PMR?

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Please note: Florida has very broad public records laws. Many written
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