the remote side has no access to logs - yeah seriously - hope they are
enjoying their "virtual AWS sftp server".

we have a meeting set for our hosted ibm i team to provide evidence there
are NO fw restrictions on our side and they we are putting it all on the
remote server to let us in.


On Mon, Jan 27, 2020 at 8:25 AM Patrik Schindler <poc@xxxxxxxxxx> wrote:

Hello Jay,

Am 27.01.2020 um 00:37 schrieb Jay Vaughn <jeffersonvaughn@xxxxxxxxx>:

Though last week we
connected one time to their uat from our prod but cannot anymore.

Any error messages so far? Can you ping their UAT from your LPAR?

Can anyone advise me on what we have to do to get this to work?

Does the remote side see anything in their logs?

Does our log provide evidence it is at least making it to their IP
to initiate a connection?

Maybe. The TCP Connection fails, because there is no "Connection

How can we troubleshoot this further knowing the remote end has no real
technical expertise in place to help us troubleshoot this?

IMO you're doomed. Either they allow you access to properly diagnose or
they hire someone who can assist. Everything else will be guesswork.
Especially after reading the conversation with other list members so far.

:wq! PoC

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