Someone has access to the logs. Either whoever is providing them the virtual sftp server, or if they set it up themselves, they do but just don't know how to get to them. The SFTP log doesn't really show that it's their side. The traceroutes show that you can get off your box heading in their direction. The next step in debugging this is always to look at the server setup and logs.

On Mon, 2020-01-27 at 09:15 -0500, Jay Vaughn wrote:

Patrick,


the remote side has no access to logs - yeah seriously - hope they are

enjoying their "virtual AWS sftp server".


we have a meeting set for our hosted ibm i team to provide evidence there

are NO fw restrictions on our side and they we are putting it all on the

remote server to let us in.


Jay


On Mon, Jan 27, 2020 at 8:25 AM Patrik Schindler <

<mailto:poc@xxxxxxxxxx>

poc@xxxxxxxxxx

wrote:


Hello Jay,


Am 27.01.2020 um 00:37 schrieb Jay Vaughn <

<mailto:jeffersonvaughn@xxxxxxxxx>

jeffersonvaughn@xxxxxxxxx

:


Though last week we

connected one time to their uat from our prod but cannot anymore.


Any error messages so far? Can you ping their UAT from your LPAR?


Can anyone advise me on what we have to do to get this to work?


Does the remote side see anything in their logs?


Does our log provide evidence it is at least making it to their IP

address

to initiate a connection?




[https://www.medtronsoftware.com/img/MedtronMinilogo.bmp] Kevin Bucknum
Senior Programmer Analyst
MEDDATA / MEDTRON
120 Innwood Drive
Covington LA 70433
Local: 985-893-2550
Toll Free: 877-893-2550
https://www.medtronsoftware.com



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