I was thinking both firewall and ssh/sft server logs. If no SSH log, then check the firewall logs. Actually it will depend on how aws is set up. If they are in a VPC, then they have (or can enable) firewall logs to show connection attempts. We have been in a VPC setup for so long that I forgot that the logging isn't available in a default setup. The likely culprit is that someone fat fingered the security group setup. But the vendor is going to be the only one that can check.

On Mon, 2020-01-27 at 08:32 -0700, Jack Woehr wrote:

On Mon, Jan 27, 2020 at 7:54 AM Kevin Bucknum <




Someone has access to the logs.

Kevin, from the diagnostics Jay provided yesterday, there's not going to be

any log info: his SSH request is never reaching the target server across

the net at all.

No one got his message in a bottle :)


Jack Woehr

Absolute Performance, Inc.

12303 Airport Way, Suite 100

Broomfield, CO 80021

[https://www.medtronsoftware.com/img/MedtronMinilogo.bmp] Kevin Bucknum
Senior Programmer Analyst
120 Innwood Drive
Covington LA 70433
Local: 985-893-2550
Toll Free: 877-893-2550


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