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Jim,
On Mon, Apr 22, 2019 at 12:25:47PM -0500, Jim Oberholtzer wrote:
No software support? You must mean on the HMC. To each his own but that
seems to me to put the organization at significant risk.
I couldn't agree more. Due to a mix-up with the renewal after our initial
three year maintenance contract only hardware support was renewed. We've
been trying to get software support back in place, but the A/P department
keeps finding reasons to neglect to pay the invoice. It's probably going to
take us getting into a situation where we need software support to force the
issue. This may be that situation. Since we can't move the tape library
controllers from one LPAR to another we can only run backups on the LPAR
they're currently on. And, the LPAR the A/P department uses for their day
to day work isn't the LPAR they're on at the moment. That will give is some
negotiating power.
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